Operations Director, Client Services

United States·WashingtonFull-Timeexecutive

OperationsOperations Director

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OperationsOperations Director

Spruce Street Compliance is a political compliance firm based out of Washington, DC and Philadelphia, PA. Our firm is committed to supporting progressive causes and candidates nation-wide. This position works directly with clients and helps maintain the smooth operations in-house. This position will report to the COO and President and work in hand with the compliance services team on providing operations services to our clients.

Salary range: $85,000-95,000/annually + generous benefits package including premium health insurance benefits, retirement program, life insurance, and professional development opportunities. This position is an in-person position based in our Washington, DC office.

Develop, implement, and maintain quality assurance protocols

Help grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity

Maintain the operational functions of the DC office; ordering supplies, maintaining cleaning schedule, processing incoming mail, processing outgoing mail

Ensure client operational activities remain on time and within a defined budget

Track staffing requirements, help with hiring new employees as needed for clientsLead, motivate, and support teams within a time-sensitive and demanding environment

Conduct budget reviews and report cost plans to upper management

Work in tandem with Compliance Managers on weekly accounts payable processing to include confirming/assigning entering invoices into accounting software and printing & mailing checks, maintaining vendor W9s, monitoring cash accounts

On-boarding and off-boarding staff for clients, including i9 verification with eVerify

Monitor various aspects of an employee’s benefits including 401k, PTO, sick leave, etc.

Monitor benefits administration for the Firm and our clients and plan renewals

Develop organizational employee handbook guidance for clients in tandem with client’s needs and client general counsel; project manage finalizing the implementation of the handbooks and syncing policies with payroll vendorWork with Compliance Team on complying with campaign finance, nonprofit and IRS compliance requirements

Bachelor’s degree in operations management, business administration, or related field

3-5 years proven experience in an operations position in a campaign or nonprofit environment

Knowledge of general business software and aptitude to learn new applications; proficiency in GSuite and Quickbooks Online

Experience processing payroll and PTO tracking and maintenance

Experience administering employee benefits

Commitment to supporting progressive causes

Experience with Human Resources is a plus

Practices good judgement

Commitment to working within a diverse and inclusive workspace

Commitment to progressive causes and values-driven work