Senior Product Manager, CRM

The Squarespace Client Engagement team is looking for a Senior Product Manager, CRM Backend to drive the strategy and execution of our core CRM platform and data model.

Our Client Engagement group, the CRM team, helps merchants connect with their customers by providing them with a 360 view into their data, enabling users to reach the right customer at the right time, with minimal effort. We are a team committed to building products that help merchants retain customers. You will work closely with other Product Managers, Data Engineering, and various teams across the organization that rely on customer data.

This is an opportunity for you to craft the fundamental data and platform strategy for our CRM offering, ensuring its scalability and long-term viability as a critical company asset.

This is a hybrid role working from our Dublin office 3 days per week. You will report to the Senior Group Product Manager.

• In partnership with the Sr. Group PM, define and own the CRM data model strategy, ensuring it is solid, scalable, and meets the needs of dependent teams across the organization.
• Guide and execute scalable platform decisions for the CRM backend to support future product growth and complexity.
• Oversee and define the strategy for third-party integrations, managing data import, export, and synchronization capabilities for the CRM platform.
• Leverage the latest technical advancements in data management, including AI/ML techniques, to drive data normalization, canonical data model creation, and automated insights/recommendations within the CRM backend.
• Lead and align a dedicated team of engineers, prioritizing their work and managing the technical roadmap for the CRM backend platform.
• Partner with other PMs and data partners (analytics, data science, marketing) to seek out answers to data questions that impact multiple teams.
• Influence and inform team/group strategy through passionate and well-reasoned presentation of ideas.
• Contribute to OKRs, team and product strategy, vision, and roadmap.
• Be a single, mutually supporting-force with your partners in design, engineering, UX research, and product analytics.

• 4+ years of experience in product management, specifically focusing on backend systems, data models, or platform products.
• Strong technical background and experience in data management, data modeling, and data strategy.
• Well versed in managing technical requirements for third-party integrations (import, export, sync) and data partnerships.
• Experience in leveraging modern data management techniques, including AI/ML, for data quality, transformation, and automated insight generation.
• Ability to take a vague problem, research and prepare a compelling proposal for action that will drive key outcomes.
• Experience leading cross-team research studies.
• A nuanced understanding of the methods of modern product discovery, product delivery, and user segmentation.
• Excellent communication and interpersonal skills with the ability to align different teams around achieving business goals and outstanding user experiences.

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid #LI-JP1