Software Engineering Team Manager - Help Experience

Squarespace is looking for an Engineering Team Manager to lead the Dublin branch of our Help Experience team. The Help Experience team's mission is to empower our customers' business growth through an integrated support platform and increase operational efficiency of our Customer Operations department. Your work will directly support the 500+ advisors and the 1M+ customers who use our ecosystem of support tools each month.

As the Engineering Team Manager, you will collaborate with Product and Design partners to guide the engineering team in driving technical improvements across our portfolio of applications. You will build new applications, adding features to existing applications, and ensuring clarity of priority and strategic direction with stakeholders across Engineering, Data, Product, and Customer Operations.

You will mentor engineers across a spectrum of seniority, shape and communicate technical strategy with cross-functional partners, and understand the needs of both our business and our customers as we continue to scale our support platform across new markets and products. 

This is a full-time, hybrid role working from our Dublin office 3 days per week, reporting to the NYC-based Engineering Manager.

• Guide the building and improving of customer-facing support products and services end-to-end
• Advocate for disciplined software engineering (e.g. automated testing, code reviews, and writing beautiful, readable code, documentation, software design, RFCs)
• Manage and mentor a diverse team of experienced ICs across a spectrum of seniority.
• Assume an active role in the career development of direct reports through regular 1:1s, direct feedback, coaching, etc. 
• Collaborate with a strong cross-functional team, encompassing representatives from Product, Design, Data, and Customer Operations
• Work with team members in Design, Product and Engineering to plan, champion, and implement an impactful product roadmap

• 5+ years of industry experience shipping web applications across large codebases with many contributors.
• 2+ years of experience managing a Product engineering team of four or more engineers.
• Ability to break down technical concepts to non-technical stakeholders through documents and presentations. 
• Strong technical foundations to navigate the inherent tradeoffs in product engineering decisions
• A manager who prioritizes an inclusive culture of psychological safety and technical rigor

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.