ServiceNow FSM Consultant (ID:3738)

As a ServiceNow FSM Consultant, you will: Translate business requirements related to field service operations into scalable ServiceNow FSM functional designs and configurations. Configure and manage ServiceNow Field Service Management modules including Work Orders, Tasks, Dispatch Console, Scheduling & Assignment, Mobile Agent, Asset & Inventory Management. Conduct workshops, requirement gathering sessions, process mapping, and solution walkthroughs with business stakeholders. Define and configure workflows, business rules, UI policies, form layouts, SLAs, notifications, and reporting dashboards. Act as a trusted advisor on ServiceNow FSM best practices, platform capabilities, and process optimization. Collaborate with technical consultants and developers on integrations, enhancements, and custom development activities. Support mobile workforce enablement through ServiceNow Field Service Mobile App configurations. Create and maintain functional documentation including solution designs, configuration workbooks, process flows, and user guides. Ensure solutions align with operational efficiency, user experience, and business objectives. What You Bring to the Table: 8–10 years of overall IT experience with strong expertise in ServiceNow Field Service Management (FSM). Hands-on experience configuring and implementing ServiceNow FSM modules and workflows. Strong understanding of field service operations including dispatching, scheduling, work order management, and asset tracking. Experience with ServiceNow ITSM and Customer Service Management (CSM) modules. Expertise in configuring workflows, business rules, UI policies, SLAs, dashboards, and notifications. Strong knowledge of FSM data models, scheduling logic, and dispatching concepts. Experience conducting workshops, stakeholder discussions, and business process analysis. Strong documentation, communication, and presentation skills. Ability to work collaboratively in Agile and cross-functional environments. You Should Possess the Ability to: Translate complex business requirements into effective ServiceNow FSM solutions. Optimize field service workflows and improve operational efficiency. Collaborate effectively with business users, architects, developers, and project teams. Configure scalable and user-friendly ServiceNow FSM applications. Analyze operational challenges and recommend process improvements. Manage multiple priorities in fast-paced enterprise environments. Deliver high-quality functional solutions with strong attention to detail. What We Bring to the Table: Opportunity to work on enterprise-scale ServiceNow FSM transformation initiatives. Exposure to modern field service management and digital workflow solutions. A collaborative and innovation-driven work environment. Opportunities to work with cross-functional teams on complex integration and automation projects. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter: Hari Sankar R Phone: +31 20 369 0609 ; Extn : 147 Email: harisankar.r@stafide.nl LinkedIn: https://www.linkedin.com/in/harisankar753/