engineering manager, Customer Experience Engineering - ST; Seattle WA

As the Manager of the FMO Cloud Services & Operations team, you will lead a group of engineers responsible for building, operating, and scaling platforms that enable seamless fulfillment and management of customer orders across coffeehouses. You will drive the reliability, performance, and operational excellence of cloud services and deployment pipelines that power high performing applications across a fleet of 20K+ edge devices. This role is critical in shaping team culture, advancing technical strategy, and partnering with cross-functional leaders to deliver exceptional, measurable business outcomes. What you’ll be doing… * Leadership – Setting goals for the team, developing organizational capability, and modeling how we work together * Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results * Technical Design and Implementation – Providing technical expertise and executing technical responsibilities * Partner Development and Team Building – Providing partners with coaching, feedback, developmental opportunities, and building effective teams * Production Support for application and platform components As the manager of this team you will: * Partner with engineering teams and product managers to support new store and equipment builds and feature launches while ensuring operational readiness before go-live. * Own the health, stability, and uptime of SPC services, driving incident management, root cause analysis, and continuous service improvement. * Define operational roadmaps, prioritize reliability initiatives, and ensure execution against business and customer experience goals * Implement observability, monitoring, alerting, and automation to enable proactive issue detection, self-healing systems, and reduced operational toil. * Track and report your team's progress using metrics that capture customer impact, SLA compliance, and system health * Build and lead a team of product-centric, reliability and observability-focused engineers. * Lead the socialization and documentation of clear and consistent processes for provisioning, validating and troubleshooting cloud resources * Think critically about and advocate for process and automation improvements prioritizing event-driven automated remediation as the end goal. * Drive a culture of collaboration, support and mutual respect Required Qualifications * Minimum of 10 years of professional experience in software engineering building and supporting retail applications and/or platforms * Minimum of 4+ years of experience in directly managing a team of engineers. * Hands on development experience with at least one modern programming language, preferably C# or GO * Proven track record of shipping high-quality, consumer-facing applications with a strong focus on user experience and performance. * Demonstrated ability to lead technical architecture/design discussions and to drive technical decision-making. * The ability to track and drive meaningful metrics * A thoughtful, empathetic approach to leadership and collaboration. * A strong foundation in core SRE principles, including incident management, blameless retrospectives, observability, and disciplined change management. * You believe in the value of automation and will champion practices that drive reliability and drive the adoption of cross-team processes and tooling. * Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a team. As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. *If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge and skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role. We believe we do our best work when we’re together, which is why we’re onsite four days a week. Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact applicantaccommodation@starbucks.com or 1(888) 611-2258.