Engineering Manager, Operator Tooling

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

At Stripe, the Operator Tooling team plays a critical role as the Guardians of the Financial Ecosystem. We build intricate solutions to streamline Stripe’s internal workflows, enabling over 8,000 human agents to make informed decisions about how different actors use our products—ensuring compliance with laws and Stripe’s policies.Our work tackles high-impact challenges, such as enabling the efficient decision making and action on preventing illegal transactions (e.g.,  fraud,  drugs,  weapons, and  terrorism financing), and and other risks in the financial landscape—all with the goal of resolving issues quickly and correctly for our merchants and their clients.
We operate across multiple products, with a tech stack that includes Ruby, React, GraphQL, and MongoDB, alongside essential tools like GitHub, Logscale, and Grafana.

• →Knowledge Sharing Sessions to expand your expertise
• →Dedicated 1:1 mentorship to support your professional development
• →Clear, measurable impact—your contributions will directly shape Stripe’s ability to maintain a secure and compliant platform.

• →Recruit, coach, and develop a team of exceptional engineers.
• →Lead the development of Stripe's operations tooling providing reliable, user-first surfaces that just feel natural
• →Cultivating a culture of engineering excellence, innovation, and user empathy
• →Drive your engineering team towards exceptional technical quality, reliability, scalability, and operational excellence.
• →Provide hands-on technical leadership to your engineering team across multiple areas, including architecture, design, code reviews, quality assurance, and incident management.

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 8+ years of professional hands-on software development experience
• 2+ years of experience leading software engineering teams
• Hands-on experience designing and building large scale distributed systems
• A track record of managing and mentoring junior and senior engineers
• Customer obsession, ability to articulate and represent customer experience in various forums to drive the right outcome that benefits our customers.
• A track record of attracting and hiring top talents, and growing teams
• Demonstrated ability of defining & driving complex initiatives/projects across multiple teams
• Proven success with cross-discipline and cross-team collaborations.

• Experience building and operating highly-scalable data-intensive services.
• Experience building and operating observability solutions, such designing/building telemetry collections, data transport and storage solutions and composable UI architectures.

It’s not expected that you’ll have deep expertise in every dimension above, but you should be interested in learning any of the areas that are less familiar.