Customer Service Agent (GEO)

We are seeking to recruit suitably qualified persons to fill the position of:

The Customer Service Agent will report to the Airport Supervisor - Guyana. The selected candidate will assist in developing, promoting and enhancing the company’s image and reputation by providing prompt, efficient and courteous customer service in passenger handling activities at the check-in counters, departure gates and arrival halls. This is a fixed term contract role.

• Customer Service: Continuously seeks to capitalize on opportunities to exceed the expectations of internal and external customers by placing a keen interest on understanding and effectively resolving issues in a professional and result-oriented manner.
• Operational Effectiveness: Effectively and efficiently utilizes assigned resources, towards ensuring that customer service and on-time performance standards are achieved.
• Reporting: Delivers accurate operational reports in accordance with pre-established timelines.
• Compliance: Actively supports the advancement of the organization’s safety and quality culture, through compliance with corporate and regulatory guidelines.

You must have a minimum of five (5) CXC O Level passes, including Mathematics and English. You will possess a minimum of three (3) years’ experience in a similar customer service role, preferably in the airline industry, with demonstrated proficiency in MS Office. Competence and experience in using a Computerized Reservations System an asset.