Swapcard31mo ago

Customer Implementation Manager - North America

QuébecRemoteFull-timemid

OtherImplementation ManagerProject & Program ManagementCustomer Implementation Manager

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Quick Summary

Overview

Our Mission Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events.

Technical Tools

OtherImplementation ManagerProject & Program ManagementCustomer Implementation Manager

Our Mission

Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.

Our Vision

At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.

Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.

Our Beliefs

At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.

We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.

Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.

The Client Implementation Manager (CIM) is responsible for leading client onboarding and platform setup from signature to go-live. This role ensures that every new client has a smooth, strategic, and technically sound implementation — laying the foundation for long-term success and adoption.

This role is ideal for individuals with strong project coordination, platform knowledge, and onboarding expertise — (including CSMs who prefer to focus on delivery, systems, and setup over commercial responsibilities).

Lead the full implementation process from client signature to go-live.

Maintain clear, structured documentation throughout the onboarding process.

a. Adopting Swapcard’s implementation framework

b. Leveraging & updating Client folders

Collect and organize Internal full handover documentation calls to align technical setup to lead the delivery phase matching client objectives.

a. Ensure all decisions and setup information are captured for seamless handoff to CAM

Manage all technical setup (event structure, integrations, branding)

Supervise the Swapcard & Avolio registration experience.

a. Own Swapcard in-App roll out

b. Build Registration logic and flows

c. Setup the scoping document for both Simple and Advanced reg

Creating the skeleton structure for reg implementation

a. Collaborate with Registration Implementation Managers for Advanced builds.

Coordinate timelines and deliverables across Registration, Support, and Product when needed.

Share and continuously improve implementation frameworks and onboarding playbooks.

Serve as the client’s project lead during onboarding.

Collaborating with CAM for long-term success.

Solid understanding of Swapcard’s platform or comparable event/tech systems

Confident designing user flows, reg logic, and configuring platform modules

Project management skills — able to own timelines and coordinate stakeholders

Strong communication and client-facing skills, especially during setup phases

Detail-oriented, structured, and delivery-focused

Comfortable working cross-functionally with support, registration, and product teams

Main KPIs that will be monitor (non holistic list; can vary according to portfolio):

Retention Rate

NPS and CSAT score

Implementation timelines and Billable time

adoption of Implementation Plan

Event success KPIs Vs Swapcard benchmark

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listed under

Worldwide

Listing Details

Posted: October 3, 2023
First seen: April 10, 2026
Last seen: May 5, 2026

Posting Health

Days active: 24
Repost count: 0
Trust Level: 32%
Scored at: May 5, 2026

Signal breakdown

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Swapcard

lever

Swapcard is an AI-powered event engagement platform designed to help organizers run smarter in-person, virtual, and hybrid events, focusing on maximizing attendee engagement, exhibitor ROI, and event revenue.

Employees

125

Founded

2013

Domain

Jobs

External application · ~5 min on Swapcard's site

Please let Swapcard know you found this job on Jobera.