ServiceNow Developer

Frontex – the European Border and Coast Guard Agency – is looking for a ServiceNow Developers to support ICT Service Management activities

ServiceNow platform development:
- Implementing new configurations and customizations of ServiceNow platform
- Analysing and advising on requests for implementation of new functionalities of ServiceNow platform
- Testing and validating proposed changes
- Writing and implementing written code to ServiceNow platform
- Running development projects in cooperation with ServiceNow Architect and Administrator
- Performing application and code reviews to ensure system integrity
- Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.

ServiceNow platform maintenance:
- Managing and maintaining ServiceNow instance, including all files and services on which the instance is built (binaries, configuration, key stores, tomcat, java, local backup, performance tuning etc.) ensuring funcionality and security compliance
- Maintaining ServiceNow up to date, upgrade and apply application patches
- Ensuring proper ServiceNow integration with Frontex systems
- Managing and maintaining MariaDB database files and services used by ServiceNow
- Providing daily support for the ServiceNow platform implementing standard changes
- Maintaining current configurations and customizations of ServiceNow platform
- Analyse and resolve application related incidents and perform bug fixes
- Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.

ServiceNow platform improvements:
- Providing recommendations to business requirements and contributing to technical designs
- Supporting ServiceNow Architect and ServiceNow Administrator in designing solution architecture and administration
- Supporting ServiceNow projects planning
- Supporting other teams in risk management, disaster recovery, security management, etc.

-Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.