Unified Communication Engineers

Frontex – the European Border and Coast Guard Agency – is looking for a Unified Communication Engineers to support the Collaboration Services

- Administration of Exchange Servers
- Administration of Skype for Business Servers
- Administration of Exchange Online service
- Administration of MS Teams service including Teams Phone
- Acting as 2nd line of support, processing related in different environments (production, testing, development)
- Troubleshooting reported incidents and problems and updating status of open requests in the ticketing system in a timely manner
- Liaising with other administrators and harmonizing solutions and processes
- Architecting long term changes to unified communication platforms
- Contribution to specifications for solutions based on or integrated with unified communication platforms
- Liaising with developer teams in aligning topologies and configuration of unified communication platforms according to the need of the project
- Maintenance of system documentation
- Participate in the development of documentation for new solutions
- Reporting on activities
- Other specific duties as assigned by supervisor