User Documentation & Training person

DESCRIPTION OF THE TASKS

• Discuss with stakeholders what they want to do and what can be achieved

• Producing/maintaining training material (wiki pages, collaborative site pages, etc.)

• Writing IS on-line help

• Configuring and testing the system for the training scenarios to be used

• Clarify user expectations of course content and system behaviour

• Organising training/coaching sessions

• Give training / coaching (users and support services)

• Provide guidance using social networks

• Support users in the review process of the documentation

• Ensure proper follow-up via IMT

• QA review of training material to ensure the defined standards and procedures are been followed.

• Ensure that the material produced meets the training scope defined and reflects the agreed release of the tool

• Prepare Storyboards

• Creation of videos in order to explain the use of software to users

• Review of training material specifically videos with audio recordings

• Design graphics that can be updated and reused when needed

• Production of audio scripts

• Should be prepared to record own voice for video and/or appear in videos

• Create and maintain templates and standards and processes

• Publish material, while adhering to the publication standards and privacy standards