Synmax
Synmax3mo ago
USD 115000–145000/yr

Senior Customer Success Specialist (Theia)

D.c.Full-timesenior
Customer SuccessCustomer Success Specialist
2 views0 saves0 applied
Apply Now

Quick Summary

Overview

Role Overview The Senior Customer Success Specialist role expands SynMax’s Customer Success capability for Theia, supporting a growing global customer base across government, defense, and allied markets.

Key Responsibilities

Support end-to-end onboarding of new customers, ensuring they are set up for success from day one. Deliver product training sessions, walkthroughs, and best-practice guidance tailored to customer needs.

Technical Tools
customer-success
Role Overview
 
The Senior Customer Success Specialist role expands SynMax’s Customer Success capability for Theia, supporting a growing global customer base across government, defense, and allied markets. This role is a senior individual contributor position, focused on high-quality execution, customer enablement, and day-to-day success delivery.
 
You will work closely with customers to ensure they are onboarded effectively, trained to use Theia with confidence, and supported throughout their lifecycle. This role is hands-on and customer-facing, designed to increase coverage, resilience, and consistency as the Customer Success function scales.
 
*** MUST HAVE ***
  • Experience in the defense space in customer success, support, or customer-facing role within a technology or data-driven company.
 
Core Purpose
 
This role exists to:
 
- Ensure customers successfully adopt and use Theia in their day-to-day workflows.
- Deliver consistent onboarding, training, and enablement across a growing customer base.
- Act as a reliable point of contact for customers, reinforcing trust and long-term relationships.
- Feed structured customer feedback and insights back into Product and Business Development.
 
Key Responsibilities
 
  • Support end-to-end onboarding of new customers, ensuring they are set up for success from day one.
  • Deliver product training sessions, walkthroughs, and best-practice guidance tailored to customer needs.
  • Develop and maintain onboarding materials, documentation, and enablement resources.
  • Act as a primary day-to-day contact for assigned customers.
  • Respond to customer questions, issues, and requests in a timely and professional manner.
  • Escalate technical or product issues appropriately and follow through to resolution.
  • Build strong working relationships with customers through regular touchpoints and proactive communication.
  • Identify common challenges, usage patterns, and opportunities for improved enablement.
  • Capture and communicate customer feedback, use cases, and pain points to internal teams.
  • Work closely with Product, Engineering, and Business Development to support customer needs.
  • Assist with customer-facing demonstrations or sessions as required.
  • Contribute to the continuous improvement of Customer Success processes and standards.
  • Customers are onboarded efficiently and use Theia with confidence.
  • High levels of customer satisfaction and engagement.
  • Reduced friction and repeat questions through improved documentation and enablement.
  • Clear, actionable customer feedback informs product and commercial decisions.
  • Must hold a clearance or willing to obtain one
  • Experience in the defense space in customer success, support, or customer-facing role within a technology or data-driven company.
  • Strong communication skills and confidence working directly with customers.
  • Ability to learn and explain technical products clearly and practically.
  • Organised, reliable, and comfortable handling multiple customers and priorities.
  • Collaborative mindset and willingness to work closely with internal teams.

    • Location & Eligibility

    Where is the job
    D.c.
    Hybrid — some on-site time required
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    January 27, 2026
    First seen
    March 26, 2026
    Last seen
    May 12, 2026

    Posting Health

    Days active
    47
    Repost count
    0
    Trust Level
    37%
    Scored at
    May 12, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Synmax
    Synmax
    lever
    Employees
    125
    Founded
    2021
    Domain
    synmax.com
    Jobs
    View 10 jobs
    View company profile

    4 other jobs at Synmax

    View all →

    Explore open roles at Synmax.

    Synmax
    Product Owner – Theia
    USD 120000–150000
    Full-time    Synmax
    Senior Backend Engineer
    Synmax
    Senior Full-Stack Engineer
    Full-time    Synmax
    Intelligence Analyst
    USD 80000–140000
    Full-time

    Similar Customer Success Specialist jobs

    View all →
    NovirNovir
    Customer Success Specialist
    FTE
    BitwardenBitwardenRemote
    Customer Success Specialist (EMEA)
    Remote
    digitapdigitap
    Customer Success Specialist
    digitapdigitap
    Customer Success Specialist - Delhi
    emergencyresponseafricaemergencyresponseafrica
    Marketing & Customer Success Specialist
    beyondbeyondRemote
    Customer Success Specialist (Remote - Canada)
    Remote

    Browse Similar Jobs

    Customer Success Manager1.2kTechnical Support290Implementation Specialist205Customer Experience189Implementation Consultant140Enterprise Customer Success Manager98Client Success Manager77Partner Success Manager49Customer Experience Manager46Technical Customer Success Manager45Onboarding Manager45Strategic Customer Success Manager32Renewals Manager25Customer Onboarding Specialist22Customer Success Operations Manager15Customer Enablement Manager14Customer Training Specialist14Renewals Specialist13Customer Education Specialist12Digital Customer Success Manager8
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    SynmaxSenior Customer Success Specialist (Theia)USD 115000–145000
    Apply Now