Process Analyst (Customer Experience)

About Tabby:
 
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 20 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $14 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and now has an implied valuation of $4.5 billion.

About the Role:

As a Process Analyst, you’ll optimize and standardize the opera-

tional workflows that power Tabby’s customer and partner sup-

port across the UAE, KSA, and Kuwait. This role goes beyond

mapping processes: you’ll use AI tools, and you’ll help shape the

tooling, automations, and AI-assisted systems behind them - 

whether by contributing to building them or by proposing enhancements. Working at the intersection of process design and

applied AI, you’ll collaborate with CX, Product, and our LLM

Agent team to make support faster, smarter, and more consistent.

A strong customer support background is critical: you’ll draw on
that expertise to identify pain points, design effective workflows,
and ensure seamless customer experiences — then bring modern AI tooling to bear on scaling them.