Assistant Manager - QA (Cebu) | Onsite

Philippines·Cebu CityFull-timemid

OtherAssistant Manager

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Quick Summary

Key Responsibilities

Ensure quality monitoring, feedback, reporting, and other QC deliverables are completed on time.

Requirements Summary

Education: At least 2 years in college (No back subjects). Work Experience: 1 to 2 years of BPO Team Lead or Assistant Manager experience. Responsibilities: Ensure quality monitoring, feedback,

Technical Tools

OtherAssistant Manager

Requirements

~1 min read

Education: At least 2 years in college (No back subjects).
Work Experience: 1 to 2 years of BPO Team Lead or Assistant Manager experience.

Responsibilities

~1 min read

→Ensure quality monitoring, feedback, reporting, and other QC deliverables are completed on time.
→Support the implementation of Quality Excellence initiatives in coordination with Operations and Migration teams.
→Prepare accurate and timely quality and SLA performance reports.
→Conduct calibration and Gage R&R sessions with internal teams and clients.
→Ensure compliance with quality standards, QSD, and audit requirements.
→Work with Operations to identify process gaps and drive continuous improvements.