Housekeeping Assistant Manager

Four Seasons Macaumid

OtherAssistant Manager

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About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better,

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OtherAssistant Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

About the Role

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The Housekeeping Assistant Manager is responsible for supporting the overall supervision and daily operations of the housekeeping department. This includes ensuring that all guest rooms, public areas, and back‑of‑house spaces are maintained to the highest standards of cleanliness, comfort, and safety. The role also involves leading and motivating the housekeeping team, coordinating room readiness with relevant departments, and ensuring an exceptional guest experience through efficient service delivery.

Responsibilities

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Oversee and support the smooth daily operations of the housekeeping department, ensuring all guest rooms, suites, public areas, and back‑of‑house areas consistently meet the standards of cleanliness, hygiene and presentation.
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Conduct detailed room and area inspections, identify discrepancies and ensure corrective actions are completed promptly.
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Coordinate room readiness with Front Office, ensuring efficient turnover for arrivals, VIP rooms and special requests.
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Supervise and support the housekeeping during daily operations. Participate in training, coaching and ongoing performance development for all housekeeping staff.
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Manage staff schedules, monitor attendance and ensure adequate work force levels to meet operational demands.
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Respond to guest inquiries, special requests, or concerns with professionalism and prompt follow‑through.
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Monitor guest satisfaction scores and support improvement initiatives. Lead service recovery efforts by resolving guest issues quickly and implementing corrective measures to prevent recurrence.
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Managing accurate inventory level of linen, guest and operating supplies.
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Work closely with Front Office, Engineering and other departments to ensure seamless guest service delivery.
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Ensure all housekeeping practices comply with hygiene regulations, safety protocols and company policies.

Reading, writing and oral proficiency in Cantonese, Mandarin and English
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Previous experience in housekeeping or a related management role within the hospitality industry, preferably in a luxury or high‑end environment.
Strong leadership, management and problem-solving skills.
Exceptional communication and interpersonal abilities.
Attention to detail and a commitment to high service standards.