IT Team Lead (CCNA/CCNP) | Alabang

Philippines·MuntinlupaFull-timelead

OtherIt Team Lead

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Quick Summary

Key Responsibilities

Service Delivery & Operations Lead and support L2 service delivery across Network, Security, VOICE, Server,

Requirements Summary

Education & Experience Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field At least 8 years of progressive experience in IT infrastructure, network operations,

Technical Tools

OtherIt Team Lead

Requirements

~1 min read

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
At least 8 years of progressive experience in IT infrastructure, network operations, and service delivery
Prior experience leading teams or acting as a shift / module lead is strongly preferred

Strong understanding of IT infrastructure, including:
LAN / WAN networks
Telecommunications & VOICE
Servers, systems, and cloud fundamentals
Proven experience in:
Incident, Problem, and Change Management
Managing and troubleshooting LAN & WAN environments
Hands on expertise with Cisco switches, routers, and firewalls
Strong troubleshooting skills across enterprise IT environments
Preferred with Cisco Certification (CCNA or CCNP, even if expired)

Demonstrated ownership mindset and ability to lead under pressure
Strong communication and stakeholder management skills
Customer centric approach with the ability to work across global IT and business teams
Comfortable working in shifting schedules and high availability environments

Responsibilities

~1 min read

Lead and support L2 service delivery across Network, Security, VOICE, Server, and Systems teams
Ensure timely resolution of incidents and service requests in line with SLAs and OLAs
Act as an escalation point for critical operational and customer issues

Drive effective incident resolution, RCA, and preventive actions
Ensure adherence to Problem Management practices to reduce repeat incidents
Manage and implement Change & Release activities, including:
CMDB updates
Forward Schedule of Change (FSC)
Risk and impact assessments

Ensure high availability of IT services through:
Backup validation
Redundancy checks (power, network, systems)
Capacity monitoring and reporting
Participate in BCMS and DR drills, ensuring readiness and compliance

Support service transitions, technology migrations, and system upgrades
Identify service gaps and implement continuous improvement initiatives
Partner with service owners to enhance stability, performance, and user experience

Coordinate with external vendors and service providers for escalations and resolution
Monitor vendor performance and provide feedback to improve service quality

Implement corrective actions based on security alerts and vulnerability reports
Ensure compliance with:
IT policies
Asset management standards
Audit and quality requirements
Address audit observations and drive closure actions

Manage IT assets across their lifecycle in coordination with asset and facilities teams
Ensure accuracy of asset records and compliance with asset governance processes

Provide daytoday guidance, coaching, and support to team members
Promote training, certification, and skill development (technical & behavioral)
Contribute to knowledge management, including SOPs, FAQs, and self help documentation