Sr. Systems Engineer (Clark Pampanga) | Onsite

Philippines·Angeles CityFull-timesenior

Systems EngineerInfrastructure & Cloud

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Key Responsibilities

Serve as the first point of contact for IT Services Support and Operations teams Provide first-level incident and service request resolution,

Requirements Summary

Bachelor’s degree in computer science, IT, Engineering,

Technical Tools

Systems EngineerInfrastructure & Cloud

~1 min read

Bachelor’s degree in computer science, IT, Engineering, or a related field
Minimum of 3 to 5 years of experience in IT and 3 years of networking experience
Preferably with extensive experience in computer network systems, database administration, and system management
Solid understanding and hands-on experience with switches, routers, and Cisco devices
Proficient in reading and creating network diagrams
Experience in Incident Management is a plus
Cisco Certified Network Associate (CCNA) certification required
If CCNA has expired, candidates must have relevant Cisco training and work experience.
Must be amenable to working in shifting schedules
Must be able to work onsite at Clark Pampanga US shifts
Immediate start preferred

~1 min read

→Serve as the first point of contact for IT Services Support and Operations teams
→Provide first-level incident and service request resolution, monitor availability and continuity of IT services
→Coordinate with IT Asset Management and Audit teams to implement actions aimed at improving customer satisfaction
→Implement technology migration and system upgrade plans for service-specific needs
→Perform routine backup activities and ensure the redundancy of power, systems, and networks
→Ensure adherence to IT service continuity processes and assist with troubleshooting escalated issues
→Maintain and enhance system availability through proactive monitoring and adjustments
→Assist in the development of network diagrams and support network architecture as necessary