IT Support Intern

Position Summary

The IT Support Intern provides technical assistance and operational support to the organization’s Information Technology team. This internship offers hands-on experience in troubleshooting hardware and software issues, supporting end users, maintaining IT equipment, and learning core IT operations in a professional environment.

The ideal candidate is eager to learn, customer-service oriented, and interested in developing technical and problem-solving skills in the field of information technology.

Key Responsibilities

Technical Support

• Assist employees with basic hardware, software, and connectivity issues.
• Respond to help desk requests and escalate issues when necessary.
• Support setup and troubleshooting of:
  • Computers and laptops
  • Printers and peripherals
  • Mobile devices
  • Email and collaboration tools
• Help maintain and organize IT equipment inventory.

System & Equipment Setup

• Assist with configuring new computers and user workstations.
• Support software installations, updates, and system maintenance.
• Help prepare equipment for onboarding new employees.

User Support & Training

• Provide basic guidance to employees on technology usage and best practices.
• Assist with password resets and account support.
• Help create or update simple user guides and documentation.

IT Operations Support

• Participate in IT projects and technology rollouts.
• Assist with cable management, equipment organization, and workstation moves.
• Support routine system checks and maintenance tasks.

Learning & Development

• Gain exposure to:
  • Networking fundamentals
  • Cybersecurity practices
  • Cloud systems
  • IT support processes
  • Business technology operations
• Participate in team meetings and training opportunities.

Qualifications

Education

• Currently pursuing a degree or certification in:
  • Information Technology
  • Computer Science
  • Cybersecurity
  • Network Administration
  • Related technical field

Technical Skills

• Basic understanding of:
  • Windows and/or Mac operating systems
  • Microsoft Office/Microsoft 365
  • Computer hardware and software
  • Internet and networking concepts
• Familiarity with troubleshooting technology issues preferred.

Skills & Competencies

• Strong willingness to learn and take initiative.
• Good communication and customer service skills.
• Strong problem-solving abilities.
• Ability to work independently and collaboratively.
• Organized and detail-oriented.