Senior Certification Program Manager

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

The Senior Certification Program Manager designs and builds certification programs, develops learning content, and implements the platforms and processes that enable partners and dealers to succeed with Tekion products. This is primarily a builder role — you will be creating net-new programs across 3–5 certification tracks serving a learner population of 2,000–5,000 partners and dealer personnel. You will work autonomously across a complex ecosystem of platforms, stakeholders, and product domains.

This role partners closely with Professional Services, Product Management, and implementation teams. If you thrive on building things from scratch, can ramp quickly on new platforms, and know how to assess complex skills and knowledge — this role is for you.

• Reports To: Manager, Services Enablement Learning
• Internal Title: Senior Services Enablement Learning Analyst
• Role Level: Senior Individual Contributor
• Expected Independence: Works autonomously with minimal supervision

• Deliver formal training sessions to internal teams on platforms, processes, and tools
• Provide coaching support to team members to ensure consistency of learner skills and knowledge
• Adapt training delivery to audience needs and skill levels

• 5+ years of experience developing and managing certification exams and programs
• Hands-on experience with LMS platforms and certification development and delivery platforms; SkillJar, Caveon and Scorpion proficiency a plus
• Proficiency with Microsoft Office suite, particularly Excel for data management and reporting workflows
• Familiarity with AI productivity tools, prompt engineering, or AI-assisted content development workflows
• Strong written communication and documentation skills
• Experience coordinating with SMEs and stakeholders across multiple departments

• Experience with learning analytics platforms such as Power BI or Tableau
• Background in SaaS or enterprise software certification programs (e.g. Salesforce, Workday, or similar); automotive industry experience a plus