Robotics Engineer, Customer Support

VariousFull-Timemid

EngineeringRobotics Engineer

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Overview

Job Summary As a Software Support Engineer at Teleo, you will be responsible for supporting the global expansion and maintenance of Teleo’s autonomous heavy machinery fleet.

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Job Summary

As a Software Support Engineer at Teleo, you will be responsible for supporting the global expansion and maintenance of Teleo’s autonomous heavy machinery fleet. Your role will involve supporting both internal and external teams in deploying Teleo’s technology across a growing range of heavy machinery. You will work closely with various engineering teams to ensure the successful bringup and operation of autonomous heavy machinery. The ideal candidate will have proven experience and a clear passion for customer success, along with a strong focus on ensuring system uptime. You should have a mindset geared towards developing scalable solutions and processes.

Remotely support the introduction of new vehicles to Teleo’s expanding autonomous heavy machinery fleet

Work with teams both internal and external to Teleo to support customer deployments

Report issues seen in the field to Teleo’s engineering teams, and maintain logs of commonly seen issues

Collaborate with Engineering to address issues and continuously improve the overall stability/uptime of Teleo’s fleet

Conduct testing and debugging to ensure reliability and performance of deployed SW solutions

Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.

2-3+ years of professional experience working with Linux-based operating systems (such as Ubuntu)

Familiarity with command line tools for debugging (such as ping, top, etc)

Experience with ROS

Proficient in scripting languages, such as Python & Bash

Experience with project management tools, such as JIRA

Methodical documentation and report writing for both internal and external communication