Teramind3d ago

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Mid-Market Customer Success Manager (Remote)

Australia·BrisbaneRemoteContractor Full Timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

About the Role As an Mid-Market Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers.

Technical Tools

Customer Success ManagerCustomer

About the Role

As an Mid-Market Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. Your primary goal will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy. You will collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a seamless customer experience. This role requires a strong understanding of enterprise customer profiles, excellent communication skills, and a passion for driving customer outcomes.

Responsibilities

• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization

• Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI

• Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates

• Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps

• Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

Requirements

• 3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion

• Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes

• Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics

• Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels

• Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)

Korean speaking is a plus!!

About Us

At Teramind, we're pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. As a global leader in user behavior analytics, insider risk management, and workforce intelligence, we empower businesses to transform data into a strategic asset - delivering clear visibility, control, and proactive protection across digital environments.

We're open to hiring in just about every country in the world! Feel free to apply even if you don't live in the country listed in the job description.

Benefits

This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.

Additionally:

• Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.

• Competitive compensation

• Career growth opportunities

• Flexible paid time off

• Laptop reimbursement

• Ongoing training and development opportunities

About our recruitment process

We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.

All roles require reference and background checks

Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

Location & Eligibility

Where is the job

Brisbane, Australia

Remote within one country

Who can apply

Open to applicants worldwide

Listing Details

Posted: May 26, 2026
First seen: May 26, 2026
Last seen: May 29, 2026

Posting Health

Days active: 0
Repost count: 1
Trust Level: 70%
Scored at: May 26, 2026

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Teramind

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Teramind provides employee monitoring, insider threat detection, and data loss prevention solutions to enhance security and productivity for organizations globally.

Employees

125

Founded

2014

Domain

Jobs

External application · ~5 min on Teramind's site

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