Sales & Operations Lead - Italy

We are looking for a Sales & Operations Lead to own and optimize the full customer journey for the Italian market — from lead conversion to onboarding and ongoing servicing.

This role blends sales enablement, operational excellence, and hands‑on leadership to scale customer growth, safeguard portfolio quality, and deliver a seamless customer experience.

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  Own and improve end‑to‑end sales, onboarding, and servicing processes (lead intake, KYC/credit checks, decisioning, disbursement).

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  Drive efficiency through automation, clear controls, and continuous process improvements.

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  Shape and manage customer communications across the full funnel, ensuring clarity, consistency, and high satisfaction.

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  Monitor key KPIs (conversion, time‑to‑activation, first‑payment rate, delinquency, NPS) and turn insights into action.

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  Establish quality assurance standards and incident management practices.

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  Train and enable Customer Service Specialists, acting as an operational subject‑matter expert.

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  Collaborate closely with the Country Manager, local operations teams, and external partners.

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  Support market entry initiatives, product launches, and commercial pilots.

• Proven experience in sales, operations, or customer service leadership — ideally in banking, fintech, or consumer finance.

• Strong understanding of sales funnels, onboarding, and customer operations.

• Data‑driven, structured, and solution‑oriented mindset.

• Excellent communication skills and stakeholder management capabilities.

• Comfortable with CRM, loan origination systems, BI tools, and Excel.

• Experience with the Italian market is a strong plus.

• Fluent English and Spanish (required)

• Fluent Italian (preferred)