E-Commerce Specialist (Professional Audio, Video & Photography Equipment)

Account & Listing Management

• →Manage day-to-day operations of e-commerce accounts across all marketplace platforms, including listing creation, content quality, and pricing/stock accuracy
• →Handle category restrictions, gating issues, and required documentation (invoices, certificates, authorization letters)
• →Resolve listing errors, suppressions, and policy violations, liaising directly with platform support teams to close out disputes

Visibility & Sales Growth

• →Optimize listings for SEO, run PPC campaigns, and manage the Brand Store and enhanced product content
• →Plan and execute promotions, deals, and pricing adjustments, backed by competitor and MAP compliance analysis

Fulfillment & Inventory

• →Coordinate platform-fulfilled and merchant-fulfilled shipments, restocking, and stock reconciliation
• →Manage returns, removals, and unsellable inventory; support onboarding of new marketplace accounts

Finance & Customer Experience

• →Manage payments, invoicing, chargebacks, and reconciliation across all marketplaces
• →Handle customer queries, reviews, and returns; drive initiatives to improve satisfaction and ratings

Reporting

• →Track sales, inventory, and performance across platforms; prepare Excel dashboards and proactively flag issues with recommendations

Leadership & Team Management

• →Lead, train, and mentor a team of e-commerce executives — assigning tasks, reviewing performance, and setting SOPs for listing, order, and issue management
• →Coordinate cross-functionally with logistics, finance, and marketing, and escalate critical issues to senior management with clear action plans

• Requirements & Skills
• 4–5 years in e-commerce/marketplace management, with team handling experience preferred
• Hands-on experience with major marketplace seller and vendor platform back-ends (mandatory); exposure to multiple regional/international platforms is a plus
• Strong grasp of fulfillment operations, purchase order processing, and order management
• Proficient in Excel (dashboards, pivot tables, VLOOKUP) and PPC campaign management
• Knowledge of pricing strategy, MAP compliance, and competitor analysis
• Experience with invoicing, chargebacks, and payment reconciliation
• Familiarity with compliance/barcoding standards and packaging guidelines
• Strong leadership, communication, and problem-solving skills; able to manage multiple platforms and tasks under pressure