Customer Operations Agent - Tourist Marshall

In this role you will support the management team to deliver cost effective, customer focused check in and disembarkation service to tourist passengers. You will utilise skills and knowledge of Tourist Department and the business to work effectively to achieve our vision “To be the Customer’s first choice by exceeding their expectations in everything we do”. You will also need to be flexible to work across all areas of the Tourist Department to meet the demands of the business and assist colleagues in their development of the role.

Key responsibilities and duties: 

•  To Marshall passengers, in conjunction with Government agencies (Customs, Immigration, Special Branch), to a high standard of customer service.   

• To assist with the embarkation and disembarkation of vessels whether customers have travelled by vehicle or foot giving clear direction.

• To check all boarding cards and travel documentation in line with statutory authority requirements.

• To immediately report any breaches or suspected breaches of security.

• Be fully conversant with and able to implement when appropriate, the manual fallback procedure.

• To present P&O Ferries in the best light at all times, particularly in difficult situations e.g during times of disruption.

• To ensure all passenger areas are kept clean and tidy.

• Assisting with the evacuation of the terminal buildings in the event of a fire alarm/evacuation.

• Carry out such other duties as are consistent with the job-holder’s role and skills / capabilities as may, from time to time, be required by the company.

• To ensure the safety of self and others in the carrying out of duties.

The ideal candidate will:

• Good level of customer service 

• To achieve regular attendance at work with minimal absence

• To be flexible in tasks carried out to meet operational requirements

• To work in line with P&O Ferries Values and Behaviours

Desirable:

• Previous experience in a customer operations/service environment

• Able to work weekdays and weekends, as required 

If you have further questions then please reach out to the hiring manager Andy Holmes, Port Duty Manager, andy.holmes@poferries.com for an informal discussion.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want to you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando