Manager - Cluster Operations - Express Logistics

Position

Department

Express Business, Operations

Location

Multiple

Band

3

Reporting To

DGM – Regional Operations

Key responsibilities

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  Ownership of  cost, cost  should be as per  defined matrix for the cluster. Ensure  Cost budgets are delivered.

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  Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness

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  Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs.

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  Ensure required number of labour made available at Branch and Hubs  and sufficient SBP’S are made available for all cluster Branches. 

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  Ensure complete adherence to safety, tax and legal non compliances as communicated by HO

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  Proposed corrective and preventive measures in case of misconduct or deviation from standard setting

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  Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates.

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  Ensure highest customer satisfaction through amazing service levels

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  Constantly interact with  all existing customers.

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  Identify suitable team members based on the required job profiles. 

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  Governed by the rules of work safety and is responsible for training new employees in this area

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  Constantly nurture and motivate all the team members

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  Identify and maintain pipeline of talent.

QUALIFICATIONS & COMPETENCIES

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  Minimum of 7-10 years of experience in leading teams in the Express Business.

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  Experience of handling labour / placement of vehicles.

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  Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.

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  Demonstration of strong planning skills essential

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  Good interpersonal skills and ability to effectively work with senior leadership.

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  Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.

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  Ability to impact organization results through influence across organizational boundaries.

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  Strong networker, influencer, and team player.