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Senior Manager - NVOCC (Tank) Operations - Global Service Centre
India·MaharashtraseniorOtherManager
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Quick Summary
Key Responsibilities
Manage end-to-end NVOCC customer service processes. Act as the primary escalation point for complex customer concerns and manage day to day business. Lead and supervise the NVOCC team,
Requirements Summary
Bachelor's degree. Should have good communication skill in English and must have good proficiency in Email Writing skills. Problem solving, Analytical skills,
Technical Tools
OtherManager
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for
people around the world. DP World exists to make the world’s trade flow better, changing what’s
possible for the customers and communities we serve globally. With a dedicated, diverse and
professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six
continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for
the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine
Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create
stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems
to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector
towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process
excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services,
Engineering and Human Resources, helping accelerate DP World’s growth and business transformation.
As we experience exponential growth, there has never been a more exciting time to join us. Discover
your next role here and change what's possible for everyone! As an equal employer that recognizes and
values diversity and an inclusive culture, we empower and up-skill our people with opportunities to
perform at their best. Join us and be part of an amazing team that is transforming the future of world
trade.
Role Purpose:
The Senior Manager – SME NVOCC (Non-Vessel Operating Common Carrier) Customer Service will be
responsible for overseeing customer service operations, driving service excellence and acting as a
subject matter expert (SME) in NVOCC processes. This role requires a proactive leader who can develop
customer-centric strategies, streamline processes collaborate effectively with internal and external
stakeholders to enhance customer satisfaction including Organizational initiatives (System
configuration, implementation, testing and continuous improvement)
Designation: Senior Manager – NVOCC operations
Base Location: Navi Mumbai
Key Role Responsibilities:
Manage end-to-end NVOCC customer service processes. Act as the primary escalation point for complex
customer concerns and manage day to day business.
Lead and supervise the NVOCC team, ensuring that NVOCC activities are managed effectively and
efficiently for ISC Region of Unifeeder.
Utilize his/her extensive knowledge of overall NVOCC business to guide and oversee the safe handling
and transportation of goods/containers.
Coordinate with various stakeholders, including shippers, carriers, and internal teams, to facilitate
smooth Operations.
Ensure compliance with international/local shipping regulations and standards, including but not
limited to Dangerous Goods regulations.
Well versed with Customs regulations for ISC region including international Regulations.
Implement and optimize processed to enhance efficiency and accuracy within the team.
Provide guidance and support to team members, fostering professional growth and skill enhancement.
Address and resolve escalated issues related to NVOCC processes, collaborating with team members to
implement corrective actions.
Collaborate with other SMEs/AM/Mgr. and stakeholders to contribute to the development and
implementation of strategic plans.
Monitor service KPIs, customer feedback, and complaint trends.- Prepare regular reports for
management.
Facilitate effective communication within the team, ensuring seamless collaboration and information
flow.
Education & Qualifications:
Bachelor's degree.
Should have good communication skill in English and must have good proficiency in Email Writing skills.
Problem solving, Analytical skills, Excellent communication and interpersonal skills.
Willingness to work in Shifts as per allocated roster and Country to work, fine to work in night shift as
well.
Minimum 8+ years of experience in customer service within the shipping, logistics, or NVOCC industry.-
Proven experience in managing teams and driving customer satisfaction
Location & Eligibility
Where is the job
Maharashtra, India
On-site at the office
Who can apply
IN
Listing Details
- Posted
- July 9, 2026
- First seen
- July 9, 2026
- Last seen
- July 9, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 51%
- Scored at
- July 9, 2026
Signal breakdown
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External application · ~5 min on The Peninsular and Oriental Steam Navigation Company's site
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