Senior Facilities Manager

The Senior Facilities Manager (SFM) leads both people management and facilities management functions. This role is responsible for developing and supporting a facilities management team, ensuring high standards, compliance, and alignment with The Crown Estate’s values and business objectives. The SFM oversees the delivery of facilities services across a portfolio of properties, ensuring best practice and excellent customer service.

• Lead and develop a facilities management team, ensuring effective recruitment, training, and performance management.

• Champion a safety-first culture, ensuring compliance with health and safety (including fire safety) and driving completion of compliance actions.

• Oversee day-to-day operations, ensuring delivery of high-quality hard and soft services and excellent customer service.

• Act as a mentor and support career development within the team, identifying and retaining key talent.

• Manage service partners, attend KPI/SLA reviews, and act as an escalation point for the team.

• Drive effective financial management, including service charge budgets, procurement, and variance reporting.

• Support the delivery of operational initiatives and innovative solutions to improve service and customer experience.

• Act as Duty Manager on a rotation, leading tactical responses to out-of-hours emergencies.

• Ensure robust disaster planning, incident management, and reporting.

• Support The Crown Estate’s net zero carbon ambitions through building-level initiatives.

• Maintain high standards through regular site inspections and ensure compliance with contractor management processes.

• Solid stakeholder management and the ability to communicate business ideas effectively.

• Strong advocate for a safety-first culture.

• Significant experience (at least 7 years) in facilities management, ideally with previous team leadership or operations management experience.

• IWFM qualification (level 3 or equivalent), IOSH Managing Safely, NEBOSH National General Certificate, and/or Associate RICS or MIWFM.

• Strong technical knowledge of mechanical and electrical systems in property management.

• Excellent organisational, verbal, and written communication skills.

• Experience in managing small teams and driving operational change.

• Knowledge of safety, quality, and cost risks.

• Bachelor’s degree or building services engineering qualification (desirable).

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.