Senior Data Analyst (CX)

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

About the role:

By joining the Data Team as a Senior Data Analyst, you will become a crucial member of our 11-person team. You will work closely with our talented Data Analysts, Engineers and CX specialists to ideate, build, and refine data solutions for both reporting but what’s more important - recommendation engines which enable our CX department to focus on the most important customers and help them to maintain our relationships with them at the highest possible level.

• Support managers from the CX team (sales, customer success) in analyzing quantitative data; formulating correct business questions and hypotheses and conducting analyses that help to validate them

• Take a vital part in the project related to detecting upsell opportunities

• Maintain and develop reporting for our Tidio+ customers

• Develop simple dashboards

• Educate key stakeholders in the field of CX analytics

• Take care of CX analytics tools needed to properly analyze our efforts in cooperation with our Data Engineers

• Proactively analyze data to give recommendations on further development’s direction and improvements

• Take part in long-term projects aimed at improving CX processes