Cross Functional Service Center Specialist

The Cross Functional Service Center Specialist (CFSCS) is a key member of the Service Center team that supports the day-to-day needs of the Center. The CFSCS has varying responsibilities to ensure all service orders are completed on-time to meet company servicing and quality standards.

The CFSCS is responsible for the accurate processing and analysis of service orders that are received. The CFSCS guides workflow to ensure daily service levels are met, as well as provides management with frequent updates for all assigned service orders. While continuously ensuring security of the merchandise for each assigned service order, the CFSCS helps stage these orders for movement through the department.

The CFSCS helps manage the Service Center parts inventory, performing cycles counts as required by accounting practices, and identifying and resolving inventory issues.

The CFSCS will analyze and systematically process service orders, ensuring orders are meeting service delivery and quality standards.  Processing includes at various times, but is not limited to, order logging, prioritization, and communication, supplying materials, washout, quality assurance and receiving and preparation of shipments.

The CFSCS will act as a liaison to the TSC US by troubleshooting service issues and assisting in the response to internal customer inquiries within the established time frames. 

Manage parts inventory, including cycle counts and parts ordering, while ensuring accuracy.  Work with management to identify and resolve inventory issues.

The CFSCS will provide ideas for improvement and advise management on areas of concern regarding processing, work capacity, client services provided, and merchandise quality issues.

The CFSCS will also partner and assist management with projects when necessary.

• High School diploma or equivalent

• Effective verbal, listening and written communication skills

• Strong ability to multi-task and quickly adapt to shifting priorities to meet deadlines

• Excellent organizational, administrative, and interpersonal skills

• Ability to problem solve and exercise good judgement 

• Strong attention to detail

• Motivated, with desire to learn and impact favorable change

• Ability to work independently and as part of a team

• Proficiency with Microsoft Office, especially Outlook and Excel

• 2 years’ experience in an operational, business or technical environment

• Undergraduate degree

• Experience in machine engraving and/or embossing or related field preferred. 

• Inventory management knowledge a plus

• Knowledge of Tiffany & Co. computer systems (i.e. Repair System, Oracle JD Edwards, etc.) is also a plus

• Graduate Gemologist preferred

• Provide functional coverage in varying areas as needed to ensure business goals are met.  Physically and systematically process and update service orders according to departmental production and quality standards via the Repair System, ensuring orders are meeting service delivery standards.  Processing includes at various times, but it not limited to, order logging, prioritization, and communication, supplying materials, washout, quality assurance, and preparing of shipments. 
• Manage parts inventory, including cycle counts and parts ordering, while ensuring accuracy.  Work with management to identify and resolve inventory issues.
• Contribute to the completion of COM and stock repair orders by completing technical processes requiring the use of certain equipment, specifically machine engraving and embossing services for Tiffany & Co. product and packaging, ensuring orders are completed to company servicing and quality standards.  Report order issues and equipment needed to management in a timely manner.
• The CFSCS will act as a liaison to the Repair Services technical staff by troubleshooting service issues and assisting in the response to internal client inquiries within the established time frames.
• The CFSCS will also partner and assist management with projects when necessary.

• High School diploma or equivalent
• Strong verbal and written communication skills
• Proficiency with Microsoft Office, especially Outlook and Excel
• 2 years experience in an administrative business or technical environment

• Undergraduate degree
• Experience in machine engraving and/or embossing or related field preferred.
• Familiarity with graphic programs a plus.
• Inventory management knowledge a plus
• Knowledge of Tiffany & Co. computer systems (i.e. Repair System, AS 400, Oracle JD Edwards, etc.) is also a plus
• Graduate Gemologist preferred