Manager, Hybrid Sales Development

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Manager for the Hybrid Development Representative (HDR) team, you will hire, develop, coach, and train a team of early career sales professionals. The purpose of the HDR team is to generate a quality pipeline for our account executives through a blend of inbound and outbound outreach, while also serving as the talent bench for our SDR and BDR teams. The core focus of the HDR manager will be to hire, onboard and develop HDRs to transition into our dedicated xDR position and to kickstart their skills development to eventually lead into future Account Executives at Toast..

If you enjoy managing and building a team and are excited about helping restaurants modernize their businesses during these unprecedented times, then this sales leadership role is for you!

Note: Must be able to work core hours overlapping Eastern/Central time

• →Focus on hiring to maintain headcount requirements across your team. 
• →As the HDR role is expected to be a transitory role, you should expect your team to turnover every 2 to 3 months. 
• →Hire, onboard, enable, coach and manage a team of Hybrid Development Representatives (HDR) to exceed quota in a remote environment.
• →Lead by example in demonstrating Toast’s core values and inspiring a culture of high performance, respect and fun.
• →Manage day to day activities of HDR team including: live coaching, career and skill development, monitor productivity metrics to identify opportunities and risks, and ultimately drive results on activity, opportunity generation and revenue creation.
• →Keep a tight focus on outcomes, impact, and productivity, and report results to senior growth sales and marketing leadership.
• →Work closely with cross-functional partners in New Business, Enablement, Marketing, Sales Leadership and Account Executives to ensure proper alignment on pursuing the right areas for opportunity.
  
  
  

• 1+ years of direct management experience with a proven track record of hiring, retaining and developing individuals and team is a plus
• Experience working in and building inside sales teams that drive opportunities and revenue.
• An ability to adapt amidst rapid growth and change.
• Experience achieving and exceeding goals (as individual or manager) and building and managing key metrics for a sales organization.
• Self motivated, creative, empathetic, flexible with the ability to perform well under pressure.

• Proficient in leading technology tools and systems (ex. Salesforce CRM)

Note: Toast will not sponsor applicants for work visas for this role.

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.