Payments Pricing & Operations Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Toast Payments Pricing & Operations team plays a pivotal role in the financial success of Toast by determining competitive and transparent payments pricing strategies for our largest customers. Collaborating closely with sales, product and finance, the team is responsible for ensuring decisions align with overall business objectives and provides data-driven insights to refine Toast’s pricing strategy in a constantly evolving landscape. The Payments Pricing & Operations Manager will help scale and manage the Payments Operations team. Responsibilities include strategic deal pricing and consulting, sales enablement, key initiative execution, team management and process improvement 

• →Lead and manage a team of analysts responsible for custom payments pricing analyses, operations and project management
• →Lead key prospect and customer negotiations in partnership with Sales and Customer Success teams 
• →Deliver a best-in-class payments experience to Toast customers and prospects through successful communication and SLA accountability
• →Become a subject matter expert regarding Toast’s payment solutions, deeply understand the payments value proposition, and how Toast Payments specifically meets customer needs
• →Understand all of Toast Payments’s processes and procedures, constantly improving them to gain greater efficiency and accuracy
• →Report and analyze on our customer base to identify trends and help drive future recommendations
• →Serve as an escalation and enablement point as needed for Sales, Customer Success and R&D

• Bachelor’s Degree and/or 6+ years of experience in the Payments industry (e.g., Relationship Management, Pricing, Analytics, or related fields)
• Exceptional communication skills, with a proven ability to confidently navigate payments pricing conversations with both prospective and existing customers via email and Zoom
• Deep financial and analytical capabilities
• Metric driven and operationally minded
• Must have experience directly managing a team, including responsibility for performance reviews, hiring, and professional development

• Experience with Salesforce and SQL are a plus
• Advanced Excel skills

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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