Customer Success Manager - Marketplace

Torch Dental  | Full-time

About Torch Dental

Torch Dental is a high-growth, venture-backed vertical SaaS company transforming how dental practices run their businesses. Our mission is to give every dental office the modern software, automation, and visibility they need to operate efficiently and profitably. 

About the Role

• →

  1-2+ years in a customer success, account management, or sales, ideally in a startup or fast-scaling SaaS environment.

• →

  Strong written and verbal communication. You'll be working with dental office staff through onboarding, adoption and long term retention so building trust and establishing yourself as their key source of support is key.

• →

  Strong tech competency. You will be working directly with customers on integrating their current ordering processes into our solution and will need to be able to communicate with users who may not be as comfortable with tech-first solutions.

• →

  Excellent organizational skills, you will be managing 250-350 accounts in your book of business and need to be able to context switch as you assist both new and well established  Torch customers with their every day needs.