Customer Success Manager

Traba is building a world where the global supply chain operates at peak efficiency. We started by connecting warehouses, manufacturers, and distributors with reliable workers, and hundreds of operators now run their sites on Traba. Now we're scaling our new AI product, Neo, that helps those operators run their entire operation more efficiently. We're backed by Founders Fund, Khosla Ventures, and General Catalyst.

As a Customer Success Manager for Neo, you'll own the sale of Traba's AI product for warehouse and 3PL operators. You'll sell to owners, COOs, and finance leaders, building the ROI case for how Neo moves their P&L and closing deals that grow into the six figures. You won't be starting cold. Traba's staffing relationships give you warm access to operators who already trust us. You'll work directly with leadership, product, and engineering to shape the GTM motion, and what you learn in the field will shape what we build next.

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• Lead pilot kickoffs. Agree on quantifiable success criteria, a pilot roadmap and a target number of active users with the customer

• Keep each pilot pacing to plan. Spot slippage early and fix it with the customer and the FDE

• Drive pilots to on-time conversion. Build the business case and run the conversion conversation with the economic buyer

• Onboard business users and get them back into Neo week after week.

• Track adoption weekly: active and returning users, interactions, time in product. Act on the trend for each account

• Know when low app usage is a win, such as when an agent does the work or the output lands outside Neo

• Find new use cases during and after the pilot. Take them from idea to pilot to live

• Expand into new users, teams and sites within existing customers

• Own expansion revenue for your book

• Bring patterns from the field to Product and Engineering, with clear asks and priorities

• Spend real time on site. Learn the floor, the shifts and the people who run them

• Help shape the Neo CS playbook as we scale: kickoff templates, success plans, QBRs, health scores

• 3–5+ years in customer success, account management, solutions consulting or implementation at a B2B SaaS or AI startup

• Comfort with data. You can read usage trends, build a simple dashboard and tell a clear story with numbers

• Strong stakeholder management, from Managers to C-suite

• Ownership. You run your book like a business and don't wait for a playbook

• Willingness to travel to customer sites

The compensation range for this position is set between $120,000 and $150,000, reflecting our market analysis and other relevant considerations. However, exceptions may be made for candidates with qualifications that significantly differ from those outlined in the job description. We also provided a very competitive equity package on top of base.

The position is based onsite in New York City, five days per week, giving you the opportunity to collaborate closely with a high-performing team in a fast-paced, energetic environment. Being in person supports real-time decision-making, stronger teamwork, and the kind of creative problem-solving that drives meaningful impact.

Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets.

Dream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results.

Olympian’s Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.

Growth Mindset - We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.

Customer Obsession - We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve this massive and overlooked industries’ problems

Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.