Customer Experience Operations Support Lead - (Philippine-Based)

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

🚀 We build and scale our own brands.

🦾 We invest in AI and automation like few others in eCom.

📈 We test fast, grow fast, and help you do the same.

🤝 Be part of a dynamic, diverse, and talented global team.

🌍 100% Remote, USD competitive salary, paid time off, and more.

We’re looking for a Customer Operations Support professional to help deliver a seamless post-purchase experience for our customers. This role sits at the intersection of customer experience, logistics, and operations—ensuring orders are fulfilled smoothly, issues are resolved quickly, and customers feel supported at every step.

You’ll work closely with Customer Support, Fulfillment, and Production teams to solve problems, improve processes, and elevate the overall customer journey in a fast-paced apparel eCommerce environment.