T
Trailappliances1mo ago
CAD 23.1–23.1/yr

Parts Order Specialist (0526)

CanadaCanada·DeltaPermanentmid
OtherOrder Entry Specialist
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Quick Summary

Overview

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada.

Key Responsibilities

Parts Ordering & Procurement Source and order appliance parts from approved suppliers based on service tickets and technician requests. Accurately identify parts using manufacturer catalogs, websites, and schematics.

Technical Tools
OtherOrder Entry Specialist
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
 
Our core values: 
Integrity – We do what’s right, even when no one is looking.  
Improvement – We do it well. Then we do it better.  
Caring – We put ourselves in others’ shoes. 
Authenticity – We like people, not pretense.  
Determination – We kick down walls. 
  • Key Responsibilities: 
    •  
  • Parts Ordering & Procurement 
  • Source and order appliance parts from approved suppliers based on service tickets and technician requests.
  • Accurately identify parts using manufacturer catalogs, websites, and schematics. 
  • Verify parts availability, lead times, and alternatives with vendors to prevent delays. 
    •  
  • Inventory & Fulfillment 
  • Maintain optimal stock levels by monitoring demand, usage trends, and reordering thresholds. 
  • Assist in cycle counts, reconciliations, and returns to maintain inventory integrity. 
  • Coordinate incoming and outgoing shipments, ensuring part quality and order accuracy upon receipt. 
    •  
  • Communication & Support
  • Respond promptly to internal and external inquiries via phone, email, and ticketing systems. 
  • Provide updates on order status, lead times, or backorders, and suggest alternatives when necessary.
  • Collaborate with dispatch and technicians to ensure timely delivery of required parts. 
    •  
  • Systems & Documentation
  •  Use systems like Syspro, D365, or equivalent ERP/CRM platforms to manage orders, create records, and log communications. 
  • Maintain detailed and organized documentation for all part orders, returns, and supplier communications.
  • Ensure warranty claims and part return procedures are followed as per vendor requirements. 
  • Perform all other jobs assigned by the supervisor. Service Operations Support 
  • Support parts research and preparation for upcoming jobs, particularly in remote/satellite areas.
  •  Assist with parts staging for technicians’ pickups. 
  • Help resolve issues related to incorrect shipments, damaged parts, or vendor disputes.             
  • Preferred 1+ years' experience in parts coordination, procurement, or a service/logistics environment.
  • Strong knowledge of appliances or mechanical parts is an asset. 
  • Proficiency with inventory/order management systems and manufacturer websites.
  • Excellent organizational skills with the ability to manage multiple priorities. 
  • Strong written and verbal communication skills. 
  • Problem-solver with a proactive and adaptable mindset. 
  • Ability to work independently and as part of a cross-functional team.
  • Extended Health Benefits
  • Merit Performance
  • Generous employee discounts 
  • Gym membership discount 
  • Employee Recognition Program
  • Company events 
  • Full time (Monday-Friday) with flexibility to assist on Saturday, if needed
  • Shift time : 8:30 am - 5 pm
    • INDHP

    Location & Eligibility

    Where is the job
    Delta, Canada
    On-site at the office
    Who can apply
    CA

    Listing Details

    Posted
    May 8, 2026
    First seen
    May 9, 2026
    Last seen
    June 20, 2026

    Posting Health

    Days active
    42
    Repost count
    0
    Trust Level
    34%
    Scored at
    June 20, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Parts Order Specialist (0526)CAD 23.1–23.1
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