Project Coordinator

Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executive to modify/correct project instructions/parameters as needed

Coordinate with Account Executives to educate/advise clients regarding the best way to accomplish their goals for individual projects – potentially contacting clients directly

Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed

Use Computer Assisted Translation tools whenever possible to maximize consistency and profitability

Use appropriate reference materials/glossaries as needed to maximize consistency and quality

Communicate any issues/problems/delays/additional information to Account Executive on an immediate basis and work to troubleshoot any issues that arise

Effectively liaise with other departments that are essential parts of project workflow (for instance, Quality Managers, Desktop Publishing, etc.)

Perform a Final Eye quality check and issue a Quality Score for the Quality Manager prior to sending a job out

Return completed project to Account Executive on time or early

Bill projects completely and accurately within 24 hours of project completion, complying

Establish and maintain working relationships with contract linguists located around the world: Consistently give both positive and negative feedback; File Corrective Action Forms as needed for substandard work performed and work with QA to impose appropriate financial sanctions in those cases

Investigate/resolve client complaints, problem solve and work with QA/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated

Based on management approval, be involved with training of new employees/Account Executives, as needed

Based on management approval, attend trade shows/conferences/client meetings, as needed and/or execute sample jobs and/or projects with a higher level of complexity/difficulty

Work to understand and be knowledgeable about your clients as well as your vertical, including current events, business trends and industry leaders

Make recommendations to your manager on ways to improve any processes, etc. as part of TransPerfect’s commitment to continual improvement

Perform other special projects or duties when required