Cash Management Representative

The Cash Management Representative’s primary job duties include activities crucial to the accurate and timely application of payments. These duties include but are not limited to the following activities:

· Review Unapplied Inquiry cases with the goal of applying payments in accordance with customer-provided remittance instructions and in accordance with the Standard Operating Procedure (SOP)

· Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account

· Complete adjustment processing on various client networks, including write-offs, credits, refunds, transfers, etc.

· Manual payment application of incoming funds against open transactions as requested by the customer or stakeholders in Client AR/Customer Support

· Review and resolve over-payments, short-payments, duplicate payments, etc., in accordance with SOP and best practices.

· Issue refunds when funds cannot be applied as remitted

· Provide excellent service to both internal and external customers

· Escalate more complex cases/requests to higher-level staff, when appropriate

· Possesses working knowledge of core job duties and is able to complete job duties with minimal assistance

· College degree or equivalent work experience preferred.

The individual must demonstrate:

· Ability to work both independently and as part of a larger, interdependent team

· Strong oral and written communication skills

· Analytical & critical-thinking skills to resolve challenges independently

· Good judgment & decision making

· Ethical behavior & trustworthiness

· Strong math and accounting skills

· Proficiency with Microsoft Office products (Excel, Word, Outlook)

· Ability to meet/exceed both quality and productivity expectations simultaneously