Cash Management Representative I

The Cash Management Representative Tier I representatives build a strong foundation in the full cash management lifecycle. They are expected to complete core responsibilities accurately while developing the ability to understand payment context, recognize exceptions, document decisions, and escalate thoughtfully.

· Review Unapplied Inquiry cases and apply payments in accordance with customer-provided remittance instructions, SOP requirements, and department best practices.

· Research payment details to determine the appropriate customer account, invoice, transaction, or next step when remittance information is incomplete or unclear.

· Initiate funds transfers within a customer hierarchy when payments are posted to the incorrect customer account.

· Complete adjustment processing on client networks, including write-offs, credits, refunds, transfers, and related corrections.

· Manually apply incoming funds against open transactions as requested by customers or internal stakeholders.

· Review and resolve overpayments, short payments, duplicate payments, and other payment exceptions.

· Issue refunds when funds cannot be applied as remitted and document rationale in accordance with expectations.

· Escalate complex cases when appropriate, including a clear summary of research completed, findings, and recommended next steps.

· College degree or equivalent work experience preferred.

· Strong attention to detail with the ability to connect information across systems, customers, accounts, and processes.

· Analytical and critical-thinking skills with the ability to identify issues, ask thoughtful questions, and make sound recommendations.

· Clear written and verbal communication, including the ability to explain findings, risks, and next steps.

· Strong judgment, ethical behavior, accountability, and trustworthiness.

· Strong math, accounting, and reconciliation aptitude.

· Ability to work independently while contributing to an interdependent team environment.

· Proficiency with Microsoft Office products, including Excel, Word, and Outlook.

· Ability to meet or exceed quality and productivity expectations while learning the broader cash management process.

• Competitive salary
• Paid parental leave
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D, long and short term disability
• 401K matching
•  Employee referral program

• in saying yes to unique and challenging requirements
• empowered team members are creative team members
• our products make the customer’s day just a little bit better
• work/life balance makes us all more effective