Guest Services Leader, USA Pavilion | Expo 2027 Belgrade

Expo 2027 Belgrade, a Bureau of International Expositions (BIE)-recognized World Expo, will take place in Belgrade, Serbia, from May 15 to August 15, 2027, under the theme “Play for Humanity – Sport and Music for All.” Bringing together more than 100 countries and millions of visitors, the Expo will serve as a global platform for cultural exchange, innovation, and international collaboration. 

 

The USA Pavilion will be a flagship destination at Expo 2027, welcoming visitors from around the world through immersive experiences, dynamic programming, and interactive storytelling. Inspired by the Expo theme, the Pavilion will showcase American creativity, innovation, music, sport, and culture while highlighting the power of connection, collaboration, and people-to-people engagement. 

The Guest Services Leader for the USA Pavilion at Expo 2027 Belgrade will serve as a leader for the pavilion’s team of Pavilion Hosts, acting as a shift supervisor, guide and experience ambassador at the USA Pavilion. This role requires an individual who is dynamic and engaging with visitors, sharing the story of the USA Pavilion, fostering cross-cultural connections, and ensuring alignment with the pavilion’s mission and objectives. The ideal candidate will have the ability to effectively manage a team, while assessing and responding to shifting priorities in real time, embodying a friendly and calm energy for our visitors and staff. 

The nature of Expo operations requires a collaborative and flexible working environment across all areas of the USA Pavilion. While each team member will have a defined role and primary responsibilities, all staff may be required to support additional operational functions as needed to ensure the successful delivery of the Pavilion experience. This may include assistance across programming, VIP visits and protocol, cultural performances, food and beverage operations, hospitality, venue management, guest services, staffing coordination, special events, and other operational activities. Due to the live-event nature of the project, support may occasionally be required with limited notice, and all team members are expected to contribute proactively, professionally, and collaboratively to the overall success of the Pavilion. 

Key Dates:
Start Date 1-May-27
Move-In 1-May-27
End Date 18-Aug-27 
Move-Out 21-Aug-27

Working for Trivandi means the opportunity to work on the world’s most iconic projects in a supportive, people-first environment with colleagues who are passionate, collaborative and love what they do.  

 

Our culture is grounded in trust and fulfilment, with a shared passion for achieving excellence, whilst having fun. We’re dedicated to ensuring that every team member’s voice is heard and valued, enabling Trivandi to be shaped and grown by the people within it.  

 

Together, we keep our shared values at the heart of everything we do: