Spectator Services Manager

Start Date: 8th June

Reporting directly to the Embedded Delivery Partner Operations Lead for Trivandi’s delivery, the Spectator Services Manager will lead the final planning and delivery of spectator services across a competition venue, ensuring a seamless, safe, and inclusive experience for all attendees. Responsibilities include contributing to Spectator Management and accessibility plans, integrating with security, transport, and venue teams, and acting as the main liaison for spectator experience with internal and external partners. The position ensures compliance with licensing, safety, and accessibility standards, coordinates the creation of spectator information, and manages the recruitment and training of the spectator services workforce. During Games time, the role oversees real-time operations, coordinates with incident response teams, resolves issues, and provides spectator experience reporting.

Working arrangements

The role will initially be based at the Organising Company’s Glasgow city centre office, with visits to competition venues as required to support the effective delivery of responsibilities. As the Games approach, the role will transition to being primarily based at your assigned competition venue. 

The position is initially contracted for 37.5 hours per week (with a 30-minute lunch break), with office attendance aligned to the Organising Company’s working pattern. During the Games-time operational period, shift patterns will apply and may include evenings and weekends.