Chief Operating Officer (PCF-42)

TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin.

Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning.

We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you? 

We are seeking an EU Chief Operating Officer (PCF-42) to join TrueLayer Ireland Limited (TIL) - TrueLayer’s EU regulated entity. Reporting directly to the CEO, this role is responsible for the overall operational management and control of the Irish regulated entity. As a visible leader in our Dublin headquarters, you will champion TrueLayer’s high-performance culture and foster local collaboration.

The COO will form part of the management team for TIL’s EU operation, supporting the Truelayer Ireland CEO to lead the vision, strategy, and operations of TrueLayer Ireland with a special focus on operational resilience and outsourced functions ensuring they are effectively managed and fully aligned with relevant local regulatory requirements. As part of the wider TrueLayer business operations function, you will also support a number of cross-functional group-wide projects and business initiatives.  

• Accountable for the design, implementation, and ultimate effectiveness of the firm’s Outsourcing Framework. This includes chairing the Outsourcing Oversight Committee and ensuring that all intra-group arrangements provide sufficient operational continuity to meet Truelayer’s international expansion goals.
• Ensure outsourcing and critical third-party operational arrangements comply with CBI outsourcing and operational risk expectations by working closely with outsourced functions across Business Operations, Risk, Compliance, Financial Crime, Infosec, Legal, Product and Commercial to align operations with business needs.

• Responsible for ensuring the management body defines, approves, and oversees a comprehensive ICT risk management framework and digital operational resilience strategy.
• Ensure compliance with CBI expectations on operational resilience, business continuity planning, scenario testing, crisis communications, wind down planning and disaster recovery.
• Create and maintain mapping and visualisation of all operational resilience frameworks, critical business processes, interdependencies, and interconnections to support the resilient delivery of Important Business Services and Critical Business Functions under DORA requirements. 
• Ensure operational dependencies and vulnerabilities are identified, documented, and managed.
• Understanding our processes from the ground up to suggest improvement areas. 

• Report directly to the Truelayer Ireland CEO as the COO of the EU regulated entity.
• Work directly with the CEO to provide operational assurance by providing accurate, timely, and meaningful operational reporting to the Board and senior management.
• Translate strategic objectives into executable operational plans, performance metrics, resource allocation frameworks, and governance structures.
• Ensure effective internal controls, segregation of duties, and oversight mechanisms are in place and operating effectively.

• Report Executive-level Management Information (MI) and performance metrics to the business and Board of Directors. Use data-driven insights to identify business drivers, improve operational efficiency to improve performance, effectiveness, and efficiency.
• Champion the use of AI tools to automate manual workflows, streamline high-volume reporting cycles, and enhance management information (MI) accuracy across both Group and entity levels.
• Ensure continuous monitoring of key performance metrics reporting internally on operational health KPIs. 

• Previous experience in a PCF-42 or equivalent regulated senior operations role within a regulated financial services or fintech environment.
• Demonstrate a ‘can-do’ attitude with a willingness to be hands-on in a scaling environment, ensuring operational tasks are executed effectively alongside high-level strategic management.
• Strong understanding of CBI regulatory frameworks, Operational Resilience, DORA and Outsourcing and Third Party requirements.
• Experience engaging with the Central Bank of Ireland or other relevant regulatory authorities, auditors, and senior stakeholders.
• Strong vendor management skills with a proven ability to manage third party relationships and outsourced functions.
• Ability to operate effectively within a management team and engage with Board-level stakeholders.
• Not afraid to get stuck in and build things from the ground up. 
• Proactively identifying improvement areas and creating processes to support future growth and expansion. 
• Seeking out opportunities to add value and improve speed of execution for the operations of the team. 

• A proven track record of managing a third-party and service delivery to ensure critical outsourcing arrangements strictly align with CBI and DORA regulatory mandates.
• Experience managing Outsourcing, Operational Resilience and EU DORA frameworks. 
• Track record of implementing AI-driven tools and optimising complex workflows to eliminate friction.
• Experience scaling regulated operational infrastructure in a fast-paced fintech environment.

Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement.  At TrueLayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!