Trustly22d ago

Senior Web Designer

Brazil·VitóriaRemoteFull-timesenior

DesignUi Designer

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Quick Summary

Overview

WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments,

Technical Tools

figmagoogle-analyticsjavascriptmixpanelsalesforcecustomer-support

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

The role:
As a Sr. Website Developer & Administrator within the Business Systems & Operations team, you will serve as the technical backbone for our Global websites, primarily focused on Help Center and the Customer Support Ecosystem. You are a strategic partner who bridges the gap between Support, Product, and Marketing to build high-impact digital assets that empower customers, improve self-service, and drive operational efficiency.

Strategic Development & Configuration: Develop and maintain customized pages, plugins, and templates while ensuring scalable code and global best practices.
Systems Integration & Architecture: Architect and build the connective tissue and data flow between the website, back-end support tools, and analytics platforms.
Database Querying & Analytics: Execute database queries to extract data, analyze results, and recommend enhancements that drive site effectiveness.
Cross-Functional Collaboration: Act as the strategic liaison between Support Operations, UX, Marketing, and technical teams to translate complex requirements. Collaborate with other technical resources to deliver integrated, scalable solutions.
Intelligent Prioritization: Manage a high-volume request backlog by evaluating business impact, ROI, resource availability, and strategic urgency.
Release Management & QA: Own version control and lead rigorous Quality Assurance (QA) processes across the entire end-to-end customer journey.
Proactive Monitoring: Monitor key performance metrics to identify and rectify technical issues before they impact the customer experience.

Proven ability to think long-term about website experiences, scalability, and the holistic customer journey.
Strong written and verbal English skills, with the ability to explain complex technical concepts to stakeholders at all levels.
Experience managing competing demands, balancing technical feasibility with user needs.
Website development experience (HTML, CSS, JS). Deep familiarity with CSS Grid, UI layouts, and debugging tools.
Experience working with Webflow, Figma, and Google Analytics.
Experience leveraging AI to improve efficiency or experiences (e.g. AI Assistants, co-pilots, etc).
Strong knowledge of digital analytics and advanced data querying skills.
Experience with MixPanel, Zapier, Salesforce, and Apex Code development is highly valued.

Bradesco health and dental plan, for you and your dependents, with no co-payment cost;

Life insurance with differentiated coverage;

Meal voucher and supermarket voucher;

Home Office Allowance;

Wellhub - Platform that gives access to spaces for physical activities and online classes;

Trustly Club - Discount at educational institutions and partner stores;

English Program - Online group classes with a private teacher;

Extended maternity and paternity leave;

Birthday Off;

Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;

Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;

Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!

#LIRemote

Check out our Glassdoor or our Brazil Life page on LinkedIn for more details about Brazil, our culture, and much more.

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.