Ttecdigital12d ago

New

USD 120000–160000/yr

Senior Consultant - Salesforce Business Analyst

United States·AustinRemoteFull-Timesenior

OtherSalesforce Business Analyst

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Quick Summary

Overview

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same,

Technical Tools

OtherSalesforce Business Analyst

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The Senior Salesforce Consultant is responsible for translating complex client business needs into scalable Salesforce solutions and leading functional delivery across key project workstreams. This role works directly with client stakeholders to understand business processes, define future-state solutions, and guide those solutions from discovery and design through implementation, testing, and deployment.

The Senior Consultant serves as a bridge between the client and the technical delivery team, partnering closely with Solution Architects, Business Analysts, Developers, Quality Engineers, and Project Managers. The role requires strong Salesforce platform knowledge, consulting skills, and the ability to independently lead a workstream while maintaining alignment with the overall solution architecture and business outcomes.

Lead functional workstreams across discovery, design, implementation, testing, and deployment

Facilitate discovery sessions and workshops with business leaders, subject matter experts, and end users

Assess current-state business processes and define scalable future-state processes using Salesforce capabilities

Translate business requirements into functional requirements, user stories, process flows, and solution designs

Design Salesforce solutions across Service Cloud, Sales Cloud, Experience Cloud, and other platform capabilities

Partner with Solution Architects to ensure functional designs align with the overall solution architecture and clienbusiness objectives

Guide Business Analysts and delivery team members through requirements definition and solution implementation

Configure Salesforce capabilities including Flow, objects, fields, security, reports, dashboards, and other declarative functionality

Lead client solution reviews, demonstrations, and design validation sessions

Manage requirements and functional decisions within an assigned workstream and identify impacts to scope, dependencies, and delivery

Coordinate across business and technical teams to resolve requirements, design, data, integration, and implementation questions

Develop process maps, functional specifications, user stories, acceptance criteria, and other delivery documentation

Lead or support UAT planning, test-script development, defect triage, user training, and release readiness

Support data migration, integration, environment, and deployment planning from a functional perspective

Identify risks, dependencies, and potential scope changes and communicate them to the Solution Architect and Project Manager

Support Agile ceremonies including backlog refinement, sprint planning, demonstrations, and retrospectives

Mentor consultants and Business Analysts and contribute to consistent delivery practices across project teams

Develop trusted relationships with client stakeholders and serve as a subject matter expert for assigned business processes and Salesforce capabilities

Contribute reusable assets, accelerators, delivery practices, and lessons learned across the Salesforce practice

Stay current with Salesforce releases, Agentforce, Data Cloud, and emerging platform capabilities

Maintain Salesforce certifications and meet annual professional development goals

B.S. in Business, Information Systems, Computer Science, Engineering, or equivalent experience

4+ years of technology consulting, CRM, business transformation, or Salesforce implementation experience

Demonstrated experience leading a functional or business workstream through multiple phases of a technology implementation

Strong knowledge of Salesforce and experience delivering solutions using Salesforce platform capabilities

Experience facilitating client discovery sessions, requirements workshops, and solution-design discussions

Ability to translate complex business processes into clear requirements and scalable Salesforce solutions

Experience with process mapping, requirements definition, user stories, acceptance criteria, and functional solution design

Experience working with both business stakeholders and technical delivery teams

Experience supporting or leading UAT, testing, training, and deployment readiness

Working knowledge of Agile delivery methodologies

Understanding of Salesforce data, security, integration, environment, and release-management concepts

Ability to identify dependencies, risks, and scope implications within an assigned workstream

Strong presentation and communication skills, including experience presenting solutions and recommendations to client stakeholders

Ability to independently lead a workstream while collaborating within a larger cross-functional delivery team

Strong problem-solving skills and the ability to navigate ambiguity in complex client environments

Experience mentoring junior consultants or Business Analysts

Candidates should demonstrate broad Salesforce platform knowledge through multiple Salesforce certifications.
Relevant certifications may include:

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Service Cloud Consultant

Salesforce Certified Data Cloud Consultant

Salesforce Certified Agentforce Specialist

Additional Salesforce certifications and industry-specific credentials are strongly valued. Continued development in Agentforce, Data Cloud, and AI-enabled Salesforce solutions is expected as part of the role.

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This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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