Commercial Systems Admin

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

You will play a crucial role in optimizing our business systems and driving operational efficiency across our business functions. You will collaborate closely with sales, marketing, post-sales, and finance teams to enhance processes and support strategic initiatives. You will be instrumental in leveraging technology to streamline operations and improve sales productivity.

• 1 - 2 years of experience in Salesforce, including any combination of configuration and development, automation building, user management.
• Expertise in AI-driven automation and middleware, specifically using tools like Zapier, n8n, or Claude Code to build cross-platform workflows and simplify complex data management.
• Strong ability to partner with business stakeholders to understand business process challenges and provide guidance on technical solutions
• Proven ability to implement technical solutions that drive business processes
• Self-motivated and curious problem-solver who remains calm under pressure, driving impact and continuous development while managing competing priorities in a high-growth SaaS environment.
• BA/BS in Business, Engineering, or other quantitative field

• →System Administration: Provision, troubleshoot, and support our commercial stack (Salesforce, Gong, ZoomInfo, Spotlight.ai, Amplemarket, etc.). Serve as the primary point of contact for all user and system issues.
• →AI & Workflow Automation: Design and maintain scalable automations using Zapier and n8n; utilize Claude Code and other AI tools to write scripts, build integrations, and automate repetitive GTM tasks.
• →Process Improvement: Partner with GTM leaders to identify gaps, prioritize enhancements, and maintain a clear roadmap that drives productivity and revenue impact.
• →Data & Reporting: Ensure key objects and fields are structured for reliable reporting. Build or tune Salesforce reports and dashboards for ad-hoc and recurring analytics.
• →Documentation & Enablement: Create succinct user guides, process maps, and change-logs so teams know how (and why) things work. Train users on new features and best practices.Security & Compliance: Partner with IT & Security to enforce role-based access, data retention policies, and audit requirements.
• →Project Leadership: Lead small-to-mid-size projects from scoping through UAT and rollout.

• GTM Operations
• Sales
• Customer Success
• Partner / Channel Team
• Marketing
• Finance

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Private Healthcare insurance 
• Company equity
• Virtual company events and happy hours
• Flexible work schedule and unlimited vacation policy
• Team Lunches in KFT Hub and office snacks
• Learning & Development benefits 
• HU Eyeglass Benefit
• An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.