Principal, R&D Strategy & Operations

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! 

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. 
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Join the team as Twilio’s next Principal, R&D Strategy & Operations

Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. Twilio is looking for a Principal, R&D Strategy & Operations to drive strategic initiatives across R&D and lead executive communications for Product and Engineering.

Reporting to the Director of R&D Strategy & Operations, this role owns how R&D's story gets told to senior leadership — monthly and quarterly business reviews, board updates, and executive narratives — turning complex technical work into clear, concise writing that leaders can act on. You'll partner closely on our annual and quarterly planning cycles, lead strategic initiatives end to end, and serve as the connective tissue between Product and Engineering and the rest of the company, while designing lean processes that deliver our outcomes with less manual overhead.

We are looking for a leader who brings technical, process, and product expertise to help:

• →Own the narrative for R&D across monthly and quarterly business reviews, board updates, cross-functional updates, and executive communications, turning complex technical work into clear, concise writing that leaders can act on.
• →Lead strategic projects that are top of mind for the CPTO and executive team.
• →Partner on annual and quarterly planning cycles and mid-year retrospectives, contributing to the process, content, and materials that carry them.
• →Track team progress against plan through Release Council, and surface risks early.
• →Support the R&D/GTM interlock, shaping what R&D communicates to GTM teams to inform their planning cycles.
• →Define and drive adoption of lean R&D processes so outcomes are met with minimal manual overhead.
• →Partner with Finance and Data teams to automate product and business metrics so reporting eventually runs without manual intervention.
• →Seek out change management opportunities that increase process adoption across a decentralized R&D org.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Bachelor’s degree in Computer Science, a related field or equivalent practical experience.
• 10+ years of experience across product, engineering and process/ program management
• Experience in a leadership capacity, whether leading teams directly or leading through influence
• Experience leading programs or product operations for B2B SaaS, PaaS or equivalent
• Track record of delivering high-impact, highly cross-functional programs end to end
• Outstanding written and verbal communication that drives executional impact at scale, distilling complex detail into an executive narrative
• Ability to build trust and exchange ideas across organizational boundaries in service of a broader goal
• Excellent problem-solving, negotiation, and organizational skills
• Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements

• Master’s in computer science or engineering or business administration
• Experience leading change management in B2B SaaS

This role will be remote.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. 

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.