Accounts Payable Analyst - Energy & Utilities - Work from Home/Dayshift

We are seeking an Accounts Payable Analyst to join a professional team supporting high-volume electricity, gas, and LPG accounts. This role will be responsible for accurate invoice processing, billing administration, debt follow-up, reporting, and data management. The ideal candidate is detail-oriented, organised, and confident managing billing queries, resolving discrepancies, and coordinating with internal teams and external providers. If you have strong Excel skills and experience in accounts payable, billing, or a similar high-volume administrative role, we would like to hear from you.

• Process a high volume of electricity, gas, and LPG invoices accurately and efficiently within the company platform.

• Manage dedicated inboxes and ensure invoices are uploaded into the system in a timely manner for payment processing.

• Ensure customers, providers, and internal stakeholders receive a high level of service and professionalism.

• Respond to internal queries in an appropriate and timely manner.

• Communicate effectively with internal teams, retailers, providers, and other relevant stakeholders.

• Maintain accurate in-house systems, customer documentation, and supporting records.

• Review and resolve outstanding debt or debt-chase matters.

• Request missing invoices and required data from retailers.

• Investigate and resolve charge disputes relating to billing errors.

• Reconcile and follow up on billing adjustments.

• Follow up cases internally and externally via email and phone.

• Submit accurate scheduled weekly reporting.

• Take accountability for the quality and daily performance of assigned tasks, ensuring KPI requirements are met.

• Identify and escalate issues to a senior team member or manager where required.

• Resolve assigned cases before set due dates.

• Maintain confidentiality of customer and provider information.

• Other position-level duties as they arise.

• At least 3–5+ years’ relevant experience in accounts payable support, billing administration, data entry, or a similar role is essential.

• Professional qualification certification or equivalent relevant work experience is essential.
• Previous accounts payable experience is advantageous.
• Proficiency in Microsoft Office applications, including intermediate Microsoft Excel skills, is essential.
• Strong attention to detail and accuracy when processing invoices, billing information, and customer data is essential.
• Strong organisational and time-management skills, with the ability to manage high volumes of work and meet deadlines, are essential.
• Strong written and verbal communication skills are essential.
• Good interpersonal skills and the ability to work effectively with internal teams, retailers, providers, and other stakeholders are essential.
• Strong initiative and resourcefulness, with the ability to identify and resolve issues efficiently, are essential.
• Results-focused and goal-oriented approach to work is essential.
• Experience within the electricity, gas, utilities, or related industries is desirable.

Note: The official title for this role is Data Entry & Payment File Specialist