Service Technician

PittsburghFull-timemid

OtherService TechnicianSkilled Trades & Field Services

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Overview

BissNuss, a UFT company has been serving the water and wastewater industry for more than 35 years. Specializing in municipal and industrial applications, we offer the best in Process Equipment,

Technical Tools

OtherService TechnicianSkilled Trades & Field Services

BissNuss, a UFT company has been serving the water and wastewater industry for more than 35 years. Specializing in municipal and industrial applications, we offer the best in Process Equipment, Screens / Grinders / Grit Removal, Solids Handling, Valves / Gates, Chemical Feed / Disinfection, Blowers / Pumps / Mixers, Scrubbers / Odor Control – Chemical / Dry, Support Product.

The Service Technician role will support BissNuss and the related product and service lines (municipal Industrial equipment). This person provides customers with technical assistance, consulting services, quoting, training, and acts as liaison between customers and the Company sales team.

· Plan and coordinate activities concerned with investigating and resolving customer reports of technical problems.

· Represent the Company in the support of product startup, warranty service and billable repair.

This position will cover the Ohio, Western PA, and West Virginia territory, this role requires travel to customers locations.

Analyze, review, and inspection of findings to determine source of problem, and recommends repair, replacement, or other corrective actions

Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs

Provide start-up/commissioning services or other training to customer

Quote jobs when applicable

Perform mechanical, electrical, and hydraulic service on products and perform adjustments.

The position also assists management in sales, field service and warranty issues.

Primary work hours will be Monday through Friday

Work hours will vary based on customer requirements

2+ years of related field technician experience

Must have a strong technical background, including mechanical, electrical, and hydraulics knowledge

Ability to professionally communicate technical issues with customers with varying degrees of technical expertise

Ability to document all processes related to start-ups, troubleshooting, and repairs completed for future internal and/or external customer review

Proven ability to initiate and maintain strong working relationships with internal and external customers. (Ex. Working with Company Engineering and Sales team to ensure all customer contacts are knowledgeable of customer activity)

Attention to detail, good organizational skills, and accuracy is a must have; ability to analyze information, good problem-solving skills

Ability to travel throughout Western PA, Ohio, and West Virginia

Valid driver license