Technical Coordinator - Passenger Train Help Desk

We're looking for a Technical Coordinator to join our team at Green Square, Alexandria, NSW and become the critical link between train operations, fleet controllers and maintenance teams. If you enjoy problem-solving, coordinating people, and making sure things run smoothly, we'd love to hear from you.

This role would suit candidates from a variety of backgrounds including rail, transport, maintenance planning, operations coordination, fleet maintenance, technical support, engineering support, defence, aviation or other operational environments.

Reporting to the Planning & Logistics Manager, you will be the first point of contact for operational issues impacting the New Intercity Fleet in service.

Working within the Rail Operations Centre, you'll coordinate communication and technical responses between train drivers, NSCC Fleet Controllers and maintenance teams to ensure issues are resolved safely and efficiently.

As a key member of the operations support team, you'll help minimise fleet downtime through effective fault coordination, maintenance prioritisation and stakeholder communication.

This position operates on a 24/7 rotating roster comprising 12-hour shifts.

Key Responsibilities

• Act as the primary contact point for the UGL Help Desk.
• Receive, record and coordinate responses to operational fleet issues
• Support fault identification, diagnosis and rectification activities.
• Liaise closely with train crews, Fleet Controllers and maintenance personnel.
• Prioritise maintenance requests and operational activities.
• Monitor fleet performance and support service recovery activities.
• Maintain accurate records and reporting within operational systems.
• Contribute to planning activities that support fleet availability and reliability.

We're looking for someone who enjoys problem solving, thrives in an operational environment and can confidently coordinate multiple stakeholders during time-critical situations.

You will bring:

• Trade qualification, technical certification or equivalent engineering qualification.
• Experience in rollingstock maintenance, commissioning or a related transport, manufacturing or asset-intensive industry.
• Ability to interpret technical drawings, schematics, field modification instructions, parts bulletins and bill of materials.
• Strong troubleshooting skills across mechanical and electrical systems.
• Experience managing competing priorities while maintaining customer focus.
• Excellent communication and stakeholder management skills.
• Sound computer literacy and reporting capability.
• SAP experience will be highly regarded.

We recognise that strong candidates may not meet every requirement listed. If your experience is transferable and you're excited by the opportunity, we encourage you to apply.

✔️ Pre-employment checks include:

• Medical assessment (including drug & alcohol screening)
• Previous employer references
• National Police Check

UGL Transport is an Equal Opportunity Employer. We strongly encourage applications from:

• Aboriginal & Torres Strait Islander peoples
• People with disability
• Mature-aged workers
• Individuals from culturally diverse backgrounds

Join a leading name in rail and infrastructure and take the next step in your career.

Introduce a new member of staff at UGL Resources and not only could you be giving someone a rewarding new career, you'll also earn yourself $1000 to $3000 if they fill one of our vacant positions.

Terms & Conditions Apply