PATIENT SERVICES COORDINATOR II

PATIENT SERVICES COORDINATOR II

University of Alabama at Birmingham

 The position will work with other administrative and clinical personnel, residents, students, faculty, and patients.

General Responsibilities

• Under general supervision and according to UAB Medicine established policies and procedures, provides a variety of specialized services in support of the operations of their assigned physicians, advanced practice providers and assigned clinics. 

• May direct the work of other clerical employees.

Key Duties & Responsibilities

• Coordinates scheduling and facilitates pre-certification and admitting processes as necessary.

• Coordinates outpatient scheduling and facilitates pre-certification for diagnostic testing and specialty referrals.

• Serves as an advocate for patients and patient families, assisting patients and patient families with obtaining services and assistance available within the University or Birmingham community.

• Answers patient inquiries verbally or in writing, acting as an advocate

• Provides and documents a thorough and accurate record of patient plans and interactions.

• Performs administrative functions such as collaborating with other members of the care team. 

• May assign work to others and may order supplies.

• Performs other duties as assigned.

Knowledge/Skills/Abilities

• Must be self-directed/self-motivated.

• Must have good communication and interpersonal skills.

• Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

• Must be able to accept responsibility for the direction, control, and planning of one's own work.

• Must be able to work independently.

• Must be able to recognize the rights and responsibilities of patient confidentiality.

• Must be able to convey empathy and compassion to those experiencing pain, physical or emotional distress, and/or grief.

• Must be able to relate to others in a manner that creates a sense of teamwork and cooperation.

• Must be able to communicate effectively with people from every socioeconomic, cultural, and educational background.

• Must be able to exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment.

• Must be able to perform effectively when confronted with emergency, critical, unusual, or dangerous situations.

• Must be able to demonstrate the quality work ethic of doing the right thing the right way.

• Must be able to maintain a customer focus and strive to satisfy the customer's perceived needs.

Additional

• Dependable, communicate and collaborate effectively, be adaptable, be organized, have strong computer skills, and be willing to learn.

• This person must also have experience in a customer service and/or dental/medical office environment and be familiar with Microsoft Office, especially spreadsheets.

• Meet preferred criteria.  

• Customer service experience and familiarity working in a dental office/school is a plus.

Hourly Range: $16.00-$26.00

Education

• High school diploma or equivalent

• And two (2) years office/clerical experience in customer service, call center, physician office or other clinical environment required.  

• Demonstrated organizational and leadership skills; excellent customer service and communication skills required.

   

Must:  (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management;  (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.

Business Office Education or similar coursework preferred.
 

 Licenses/Certification/Registrations

Currently certified as a Certified Professional Coder (CPC) by the American Academy of Professional Coders (AAPC) preferred.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.