Garnishment Administrator II

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters--and so do you. Job Summary: The Garnishment Specialist II International is responsible for providing world class support and timely processing of assigned Garnishment Cases for UKG Inc.'s customers who utilize our Garnishment Administration and Disbursement product offering. The key responsibilities are to accurately process garnishment withholding orders to ensure compliance. This includes following the jurisdiction requirements and our standard processes to set up payroll deductions and written responses as required to the agencies and courts. Primary/Essential Duties and Key Responsibilities: ● Ability to recognize and categorize orders for all garnishment types ● Performs accurate and timely payroll transactions related to garnishments to include set-up, data entry, garnishment interpretation and updating deductions data according to established timelines, standards and procedures for garnishment types including but not limited to: o Child Support o Releases o Tax Levy's o Student Loans o Bankruptcies o Balance Updates o Return to Customer (Tax or Legal doc) o Verify Income / Medical Support ● Provides accurate and timely written answers to garnishment and/or court notices as required within prescribed time limits ● Ability to effectively examine and reconcile garnishments ● Respond timely and accurately to internal contacts concerning garnishment deductions ● Follows the established process to ensure delivery in compliance for each required mailing ● Escalates non-routine inquiries and issues to Garnishment Specialist III INTL, Team Lead and Garnishment Manager ● Effectively use appropriate resources which include including process documentation and our compliance reference 'Complete Guide to Federal & State Garnishments', Garnishment Specialist, Team Lead, Manager ● Attends and Actively participates in all scheduled Select Service Group, Garnishment Department and POD Team meetings and reviews recordings for any missed due to time off or other unavoidable conflicts ● Stays current and adheres to federal and state guidelines when handling garnishment orders ● Assists with garnishment set-up for new client implementations as requested ● Being flexible and adapting to process improvements and changes and making suggestions to improve standard processes ● Being a team player always remembering that all clients are our clients ● Other Special projects or tasks assigned by Management. Required Qualifications: Knowledge, Skills and Abilities ● 2-4 years Garnishment experience ● Knowledge of interpreting, entering and answering withholding orders ● Knowledge of multi-state garnishment laws ● Intermediate proficiency with Microsoft Office applications: Word, Excel, Outlook ● Must be able to manage assigned work in an organized, proactive and independent manner to meet all required time frames and commitments ● Excellent analytical ability within a high transaction volume environment ● 2-4 years' experience with handling a large volume of garnishments in a payroll processing environment ● Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm ● Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages ● Assists with related special projects as required ● Overtime may be required during any calendar quarter Experience, Education, Certification, License and Training Graduate / Postgraduate, plus 2-4 years related experience, or equivalent combination of education and experience Preferred Qualifications: ● Working knowledge of UltiPro is a plus ● FPC or CPP is a plus Interpersonal Skills: ● Highly motivated and team oriented ● Strong oral and written communication skills ● Communicates and provides superior service ● Ability to handle multiple tasks under tight deadlines ● Extremely detail-oriented with strong organizational and follow-up skills, as well as experienced in handling multiple priorities ● Excels in a fast paced and evolving environment ● Excellent time management skills ● Ability to deal effectively with a diversity of individuals at all organizational levels ● Process oriented ● Commitment to excellence and high standards Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry -- because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com